Sales and Customer Service Representative
3 days ago
We are committed to investing in our employees' growth and development. As a Mobile Associate, you will have access to numerous wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and money coaching services.
This role is an exciting opportunity to join our Retail Team of Experts and bring the T-Mobile brand to life. You will be a brand ambassador who builds energy and excitement around our products and services.
You will thrive in a fast-paced environment where technology innovations, customer needs, and the Retail experience are continuously evolving. This position offers a learning opportunity where new associates work with their team and proactively build skills and proficiencies, preparing for the next level up as a Mobile Expert.
To succeed in this role, you will:
- Help customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
- Explore individual needs and provide hands-on demonstrations of the latest and greatest technology in-store.
- Side-by-side sell to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including unique accessories and cutting-edge IoT devices.
You will become skilled with and consistently use digital tools in interactions and onboarding to actively demonstrate:
- How our ever-expanding coverage stacks up in our customer's neighborhood, providing them with a lightning-fast LTE network.
- Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected, and go further.
The ideal candidate will have:
- 6 months of customer service and/or sales experience, preferably in a Retail environment.
- A willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues.
- Effectiveness at balancing customer needs and performance goals.
- Bilingual - Spanish (Required)
As a Mobile Associate, you can expect to receive on-the-job training and be eligible for incentive pay while completing training milestones. Once completed, you promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000 per year. Actual incentives vary based on performance and full-time status.
All employees at T-Mobile are eligible for an Annual Stock Grant. Full and part-time employees have access to the same benefits when eligible, including medical, dental, and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, and up to 12 paid holidays.
Predicted salary range: $35,000 - $50,000 per year.
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