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HVAC Project Scheduling Coordinator
2 months ago
Company Background
ARS-Rescue Rooter stands as the leading provider of residential services across the United States, with a workforce exceeding 7,000 skilled professionals. Since its inception in 1975, ARS has dedicated itself to delivering exceptional HVAC, plumbing, and electrical solutions to its clientele.
Employee Benefits for 2024
- Affordable Health Insurance Plans starting at just $5 weekly.
- Complimentary 24/7 Virtual Telemedicine Services available from day one.
- Enhanced Dental Insurance options.
- New Pet Insurance Plan to safeguard your furry family members.
- Legal Insurance Plan now offered.
Compensation: $20 - $23 per hour
Work Schedule: Monday to Friday with occasional weekend shifts
Key Responsibilities
The role involves providing essential support by organizing new construction and installation appointments while managing administrative tasks to ensure timely project initiation and completion. Responsibilities include:
- Receiving inquiries from customers or builders and coordinating service or installation schedules.
- Preparing necessary documentation to activate and schedule work within the system.
- Creating materials lists for scheduled projects and coordinating orders and deliveries with relevant departments or vendors.
- Logging work orders and entering data into the system for accurate billing of completed tasks.
- Communicating with customers and internal teams via phone, email, or written correspondence to address inquiries and provide information.
- Resolving customer issues and complaints effectively.
- Developing employee schedules based on workload.
- Generating regular reports on ongoing jobs, backlog revenue, and other departmental metrics.
- Coordinating inspections post-completion of work and liaising with inspectors to address any failed inspections and arrange for corrective actions.
- Maintaining essential data such as permits and completed inspections related to job orders.
- Keeping radio contact with new construction teams.
- Processing and tracking re-pipe claims in accordance with contract stipulations to ensure payment.
- Providing quotes for specific job types over the phone and scheduling sales calls as needed.
- Invoicing completed work, processing lien forms or releases, and following up on overdue payments.
Qualifications
A high school diploma or GED equivalent is mandatory. Relevant experience or advanced training, or a combination of education and experience, may be considered. Previous customer service experience is preferred. Basic computer proficiency and strong communication and interpersonal skills are essential. Experience in service or dispatching is advantageous. Familiarity with air conditioning, heating, or plumbing systems is preferred.
ARS-Rescue Rooter is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, ARS-Rescue Rooter may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
