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Pharmacy Care Coordinator
1 month ago
Summary:
The Pharmacy Care Coordinator plays a vital role in supporting the quality, safety, and trend initiatives within the Evernorth Workplace Care department. This position is responsible for executing a specific basket of interventions on a given client population, requiring both member-facing and client-facing activities.
Key Responsibilities:
- Conduct comprehensive appraisals of patients' health status by taking health histories and drug histories.
- Work with care teams to execute therapeutic plans using the most clinically and economically effective medication treatment per protocol or clinical guidelines.
- Evaluate and document patients' and caregivers' ability to understand medication instructions and provide oral education on their medications.
- Provide patient education and medication information.
- Use multiple data analytics programs to provide patients with information on medication compliance, chronic condition support, physician referrals, and retail/mail order and benefit questions.
- Assist on customized projects and outreach for clients served.
Requirements:
- Current Certified Pharmacy Technician (CPht) License is strongly preferred or at least 3 or more years of clinical experience with pharmaceuticals.
- At least 2 or more years of general pharmacy experience; 2 or more years in managed care, the PBM industry, or pharmaceutical sales preferred.
- Ability to establish and maintain patient relationships.
- Excellent verbal, presentation, and written communication skills required.
- Proven leadership skills, team-orientation, a proactive management style, and strong commitment to client service a must.
- Ability to work on multiple tasks, prioritize, resolve complex issues, and have strong project management skills.
- Ability to learn multiple internal reporting and analytic tools and use advanced problem-solving skills.
- Work independently, as well as collaboratively.
- Comfortable in the delivery of service in various work environments.
- Knowledge of PBM industry preferred.
- Proficiency in using Microsoft Office applications and ability to talk and type at the same time, with multiple tabs/programs open.
Benefits:
- Comprehensive range of benefits, with a focus on supporting whole health.
- Starting on day one of employment, offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs.
- 401(k) with company match, company-paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, and paid holidays.
About The Cigna Group:
The Cigna Group is an advocate for better health through every stage of life. We guide our customers through the healthcare system, empowering them with the information and insight they need to make the best choices for improving their health and vitality.
Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status, or any other characteristic protected by applicable equal employment opportunity laws.
