Customer Service Associate

3 weeks ago


Littleton, Colorado, United States Planet Fitness - PF Baseline Fitness Full time
Job OverviewThe Customer Service Representative plays a vital role in delivering exceptional member experiences at Planet Fitness - PF Baseline Fitness. As a key ambassador of the brand, you will be responsible for creating a positive atmosphere by providing superior customer service to members, prospective members, and guests.

**Essential Duties and Responsibilities:**
  • Deliver outstanding customer service by greeting members, prospective members, and guests with a smile.
  • Handle all front desk activities efficiently, including answering phone calls, checking members into the system, new member sign-ups, and taking prospective members on tours.
  • Maintain accurate records and facilitate updates to member accounts as needed.
  • Respond promptly to member inquiries and concerns, escalating issues to Assistant Managers or Managers when necessary.
**Qualifications/Requirements:**
  • Proven customer service background.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Punctuality and reliability are essential.
  • Exceptional communication skills to interact positively with members and colleagues.

Estimated Salary: $25,000-$35,000 per year.

At Planet Fitness - PF Baseline Fitness, we prioritize our employees' growth and offer opportunities for advancement. Our comprehensive benefits package includes dental insurance, employee discounts, free uniforms, health insurance, vision insurance, and wellness resources. Join our team and experience the Planet Fitness difference.

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