Customer Service Associate
3 weeks ago
**Essential Duties and Responsibilities:**
- Deliver outstanding customer service by greeting members, prospective members, and guests with a smile.
- Handle all front desk activities efficiently, including answering phone calls, checking members into the system, new member sign-ups, and taking prospective members on tours.
- Maintain accurate records and facilitate updates to member accounts as needed.
- Respond promptly to member inquiries and concerns, escalating issues to Assistant Managers or Managers when necessary.
- Proven customer service background.
- Basic computer proficiency.
- A passion for fitness and health.
- Punctuality and reliability are essential.
- Exceptional communication skills to interact positively with members and colleagues.
Estimated Salary: $25,000-$35,000 per year.
At Planet Fitness - PF Baseline Fitness, we prioritize our employees' growth and offer opportunities for advancement. Our comprehensive benefits package includes dental insurance, employee discounts, free uniforms, health insurance, vision insurance, and wellness resources. Join our team and experience the Planet Fitness difference.
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