Customer Service Representative

4 weeks ago

Tampa, Florida, United States SafeTouch LLC Full time
Job Title: Customer Service Representative

SafeTouch Security is a reputable company serving the community for over 30 years, valuing its employees as the cornerstone of its success. We are seeking a friendly, reliable, and detail-oriented Customer Service Representative for our Community Gate Service team.

This position involves being the first point of contact for residents, visitors, and vendors entering the communities we service; handling incoming calls related to gate access, assisting residents and visitors with gate entry procedures, and ensuring smooth and seamless interactions.

Key Responsibilities:

  • Greet residents, guests, and vendors warmly and professionally as they enter the community.
  • Verify and manage access permissions for residents, visitors, and service personnel.
  • Maintain accurate records of all entries and exits.
  • Provide clear and concise instructions to callers regarding entry procedures and community guidelines.
  • Answer phone calls and respond to inquiries or direct them to the appropriate department.
  • When applicable, coordinate with on-site security personnel to ensure efficient gate operations.
  • Address and resolve resident complaints and concerns with professionalism and empathy.
  • Follow established protocols for the entry of all visitors, guests, emergency vehicles, delivery drivers, and school buses.
  • Monitor and report any suspicious activities or security concerns to the appropriate member(s) of leadership.
  • As needed, perform administrative tasks such as data entry, updating records, and generating reports.
  • Maintain knowledge of community requirements, number of gates monitored, and community preferences to provide accurate information to callers.
  • Participate in ongoing training and professional development programs.

Requirements:

  • High school diploma or equivalent.
  • Minimum of 2 years of proven experience in a call center, customer service, or similar role preferred.
  • Must have flexibility to work weekends and holidays when needed.
  • Strong communication and interpersonal skills, with the ability to interact professionally with employees, customers, and vendors.
  • Basic computer skills, including proficiency in Microsoft Office Suite, with the ability to learn in-house software and other applications.
  • Strong organizational and multitasking abilities.
  • Ability to remain calm and professional under pressure.
  • Familiarity with security procedures and surveillance systems is a plus.
  • Bilingual helpful.

Work Hours: We currently have two openings and need one person for each shift below.

  • 7:30 am - 3:30 pm
  • 3:00 pm - 11:00 pm

Pay Rate: $15/hour plus incentives

Physical Requirements: Prolonged periods of sitting at a desk and working on a computer.

Job Type: Full-time, non-exempt

Benefits:

  • Competitive pay
  • Comprehensive benefits package (Medical, Dental, Vision)
  • Paid time off and holidays
  • Opportunities for professional development and career growth

SafeTouch Security is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.



Compensation details: 15-15 Hourly Wage

PI45ade62df2ed-1211

  • Customer Service Representative

    1 month ago

    Tampa, Florida, United States Dynasty Building Solutions LLC Full time

    {"title": "Customer Service Representative", "description": "Customer Service RepresentativeWe are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at Dynasty Building Solutions LLC. As a Customer Service Representative, you will be responsible for providing exceptional customer service, resolving customer...

  • Customer Service Representative

    4 weeks ago

    Tampa, Florida, United States Jo-Ann Stores Full time

    Customer Service RepresentativeAt Jo-Ann Stores, we're looking for a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for engaging with customers, processing transactions, and maintaining a high level of productivity while stocking shelves accurately according to planogram. If you have...

  • Customer Service Representative

    1 month ago

    Tampa, Florida, United States RemX Full time

    Customer Service Representative Job Description **Job Summary:** We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at RemX. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through inbound calls. **Key Responsibilities:** * Respond...

  • Customer Service Representative

    4 weeks ago

    Tampa, Florida, United States MCI Military Recruitment Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving customer complaints, and ensuring that our clients are satisfied with our services.Key...

  • Customer Service Representative

    4 weeks ago

    Tampa, Florida, United States IDIQ Full time

    Customer Service RepresentativeIDIQ is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our members. This includes answering calls, responding to emails, and resolving customer complaints in a timely and professional manner.Key...

  • Customer Service Representative

    4 weeks ago

    Tampa, Florida, United States PrideStaff Full time

    Customer Service Representative Job DescriptionPrideStaff is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through various communication channels.Key Responsibilities:Respond to customer inquiries in a...

  • Customer Service Representative

    4 weeks ago

    Tampa, Florida, United States Valor Intelligent Processing Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving customer complaints, and ensuring customer satisfaction.Key...

  • Customer Service Representative

    3 weeks ago

    Tampa, Florida, United States OneTouch Direct Full time

    At OneTouch Direct, we're seeking a skilled Customer Service Representative to join our team. As a key member of our contact center, you'll provide exceptional support to potential and current Legal Shield customers. This role involves taking inbound customer service calls, addressing questions and concerns, and ensuring a seamless experience for our...

  • Customer Service Representative

    4 weeks ago

    Tampa, Florida, United States Domino's Pizza LLC Full time

    Customer Service Representative Job DescriptionAt Domino's Pizza LLC, we're looking for a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service, taking orders, and handling customer concerns. You will also be responsible for cash handling, upselling, and...

  • Customer Service Representative

    3 weeks ago

    Tampa, Florida, United States RemX Full time

    Job Title: Customer Service RepresentativeJob Summary: We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at RemX. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through inbound calls.Key Responsibilities:Respond to and resolve...

  • Customer Service Representative

    4 weeks ago

    Tampa, Florida, United States Domino's Franchise Full time

    Domino's Customer Service Representative Job DescriptionAre you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are ever the same? If so, we want to hear from you!As a Domino's Customer Service Representative, you will be the face of our brand, providing top-notch...

  • Customer Service Representative

    3 weeks ago

    Tampa, Florida, United States RemX Full time

    We are seeking a skilled Customer Service Representative to join our team at RemX. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, assisting with healthcare questions, medical equipment/prescription questions, and medical meal deliveries.Key Responsibilities:Assist callers with...

  • Customer Service Representative

    3 weeks ago

    Tampa, Florida, United States Clearstream Full time

    Customer Service Representative OpportunityWe are seeking a highly motivated and organized individual to join our team as a customer service representative. This part-time role is ideal for those who are self-motivated, outgoing, and goal-oriented.Key Responsibilities:Provide exceptional customer service and support to clientsAssist with customer inquiries...

  • Customer Service Representative

    4 weeks ago

    Tampa, Florida, United States MCI Careers Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving customer complaints, and ensuring customer...

  • Customer Service Representative

    3 weeks ago

    Tampa, Florida, United States RemX Full time

    Job Title: Customer Service RepresentativeJob Summary: RemX Staffing is seeking a Customer Service Representative to assist clients with healthcare-related inquiries and concerns.Responsibilities:Assist clients with questions and navigation of healthcare servicesServe as a single point of contact for clients and build strong relationshipsRespond to and...

  • Customer Service Representative

    3 weeks ago

    Tampa, Florida, United States Ingka External Full time

    Customer Service RepresentativeAt Ingka External, we're looking for a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you'll play a vital role in ensuring our customers have a positive experience with our products and services.Key Responsibilities:Accurately process transactions and orders to meet...

  • Customer Service Representative

    4 weeks ago

    Tampa, Florida, United States MCI Careers Full time

    Job Title: Customer Service RepresentativeJoin MCI Careers as a Customer Service Representative and take on the challenge of delivering exceptional customer experiences. As a key member of our team, you will be responsible for handling inbound customer inquiries, resolving issues, and providing top-notch support to our clients.Key Responsibilities:Handle...

  • Customer Service Representative

    4 weeks ago

    Tampa, Florida, United States FedEx Full time

    Customer Service RepresentativeAt FedEx, we're looking for a skilled Customer Service Representative to join our team. As a key member of our retail team, you'll be responsible for providing exceptional customer service and support to our customers. Your primary duties will include:Assisting customers with their inquiries and resolving any issues in a timely...

  • Customer Service Representative

    4 weeks ago

    Tampa, Florida, United States RemX Full time

    Customer Service Representative OpportunityRemX Staffing is seeking a compassionate and patient Customer Service Representative to join our team.Job Type: ContractLocation: Plantation, FL or Miramar, FL | LOCAL REMOTE (MUST BE IN HOMESTEAD/MIAMI AREA)Salary: English $17.00 an hour | Bilingual Spanish/English $18.00 an hourWe are looking for a candidate who...

  • Customer Service Representative

    3 weeks ago

    Tampa, Florida, United States Roosters Full time

    We are seeking a highly skilled and organized Customer Service Representative to join our team at Roosters Men's Grooming Center.The ideal candidate will be responsible for greeting and checking in customers, answering phone calls, and scheduling appointments in a professional and efficient manner.Additionally, the Customer Service Representative will assist...