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Assistant Manager of Financial Center Operations

2 months ago

Oceanside, New York, United States Bank of America Full time

Position Title: Assistant Manager of Financial Center Operations

Location: Oceanside, New York

Role Overview:

At Bank of America, our mission is to enhance financial well-being through meaningful connections. We are committed to Responsible Growth, which reflects our dedication to our clients, team members, communities, and shareholders.

We strive to create an inclusive and diverse workplace, recognizing the value of varied backgrounds and experiences. Our investment in our employees and their families includes competitive benefits that support their overall well-being.

We believe in the importance of collaboration while also providing flexibility to our employees, tailored to the specific roles within our organization.

Joining Bank of America means embarking on a fulfilling career with opportunities for personal and professional growth, as well as the chance to make a significant impact.

Key Responsibilities:

  • Oversee client interactions, ensuring effective engagement and retention strategies.
  • Drive business performance through structured management practices and coaching.
  • Foster an exceptional client experience within the financial center.
  • Implement market-level initiatives as directed by leadership.
  • Promote operational excellence by aligning employees with business strategies.
  • Manage organizational priorities and ensure effective execution of tasks.

Essential Skills:

  • Expertise in Customer Service Management
  • Strong Performance Management capabilities
  • Coaching and Talent Development
  • Focus on Customer and Client Engagement
  • Proficient in Risk Management
  • Sales Performance Management
  • Business Operations Management
  • Effective Recruiting Practices
  • Results-Oriented Mindset
  • Leadership Development and Inclusive Leadership
  • Strong Problem-Solving Skills

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift: 1st shift (United States of America)

Hours Per Week: 40

Bank of America is an equal opportunity employer, committed to diversity and inclusion in the workplace. We do not discriminate based on race, religion, color, sex, sexual orientation, gender identity, age, national origin, or any other protected status.