Customer Experience Associate

3 weeks ago

Austin, Texas, United States Texas Original Full time

At Texas Original Compassionate Cultivation, our mission is to create high-quality medicine that improves lives. We stand beside patients and physicians to ensure safe and effective access to this powerful medicine. As fellow Texans, we see it as our responsibility to take care of our neighbors. Our vision is to transform Texas through the power of medical cannabis.

We are seeking a highly organized and detail-oriented individual to assist with Customer Experience responsibilities. The ideal candidate will be able to work independently and follow strict protocols for accuracy and compliance. This role involves interacting with customers via phone, email, chat, and in-person to provide assistance, answer inquiries, and resolve issues related to orders, shipments, and account management.

  • Answer high volume incoming calls from customers, caregivers, and prescribers and assist them efficiently and professionally.
  • Perform daily outbound calls from various communication channels to new and existing patients, as well as curated call out lists distributed weekly.
  • Serve as the first line of defense for the company, upholding our standards of excellence in customer service.

The estimated salary for this role is $40,000-$60,000 per year, depending on experience. Benefits include medical, dental, vision, telehealth, 401(k) with company matching, paid vacation, paid sick leave, paid holidays, bereavement leave, pre-tax flexible spending accounts, basic term life insurance and AD&D, travel reimbursement (if applicable), and gym reimbursement up to $50/month.

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