Customer Service Manager

3 weeks ago


Grimes, Iowa, United States Andrea Sabus - State Farm Agent Full time
Job Description

As a Customer Service Manager with Andrea Sabus - State Farm Agent, you will be responsible for delivering exceptional customer experiences that drive the growth of a successful insurance agency. Your attention to detail, customer service skills, and passion for helping others make you an ideal fit for this role.

Key Responsibilities:
  • Establish and maintain strong customer relationships through regular follow-ups and communication.
  • Provide prompt, accurate, and friendly customer service, addressing inquiries and resolving issues in a timely manner.
  • Use a customer-focused approach to educate customers about insurance options and identify opportunities for upselling or cross-selling.
  • Coordinate with other agency team members to ensure seamless customer service and support.
  • Anticipate and meet the needs of customers, providing proactive solutions to their concerns.
Requirements:
  • Dedicated to delivering exceptional customer service.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a team environment.
  • Strong problem-solving and analytical skills.
  • Proficiency in using various software and tools to enhance organization and efficiency.
Benefits:
  • Hourly pay plus commission/bonus.
  • Paid time off.
  • Health benefits available.
  • Valuable career-building experience.
  • 401K participation and matching after one year of service.


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