Communications Systems Engineer

3 weeks ago

Colorado Springs, Colorado, United States SAIC Full time

Job Summary:

SAIC is seeking a skilled Communications Technician to support the NORAD & US NORTHCOM Headquarters Joint Operation Center (JOC). As a key member of our team, you will provide technical assistance and support to senior Civilian and Military personnel.

Key Responsibilities:

  • Provide 24/7 immediate response IT support for NIPR/SIPR client maintenance and troubleshooting.
  • Support virtual machine troubleshooting for virtual desktop infrastructures, network and server degradation, and software misconfigurations.
  • Offer technical support and troubleshooting for all hardware, workstations, networks, peripheral devices, Crestron /VTC feeds, secured phones, applications, and printer management.
  • Perform system configuration for VDI and profile issues, with experienced knowledge on modifications for security group policy and accesses elevated token privileges for Tiers 1, 2, and 3 administration.
  • Utilize Windows OS expertise to include advanced windows settings, desktop configurations, image deployment, installation, remote management, network troubleshooting, recovery, storage and update management, Hyper-V, and Security Management.
  • Manage the Defense Enterprise Provisioning Online (DEPO) services for N&NC Persona Single-Entry and Non-Persona Entry for provisioning and deprovisioning O365 entitlements, as well as creation, modification, and assigning of DoD organizational mailboxes (OMB), calendars, and distribution lists (DL).
  • Work with VMware Horizon and Virtual Desktop Infrastructure (VDI) for session and server configuration, connectivity troubleshooting, domain and resource monitoring, critical event databases, and the overall maintenance of virtual session users and groups.
  • Contribute to N&NC Knowledge Base Article database for Tier 0 – 2 technician guides.
  • Streamline communication by interacting with multiple operational and organization teams of contractors, civilians, and military personnel.
  • Perform software installations and upgrades to operating systems and layered software packages.
  • Monitor and tune the system to achieve optimum performance levels.
  • Ensure workstation data integrity by evaluating, implementing, and managing appropriate software and hardware solutions.
  • Conduct routine hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines.
  • Develop and maintain a comprehensive operating system hardware and software configuration database/library of all supporting documentation.

Requirements:

  • Bachelors Degree in related field plus 2-4 years of experience or HS plus 6-8 years of experience.
  • Active Secret clearance with TS/SCI eligibility clearance.
  • Experience with Active Directory for modification, permissions, policies, security groups, and share drive connectivity of user accounts.
  • Familiarity with the Ivanti service operations tool for documentation and resolution, supporting N&NC Service Level Agreements and a growing resolution database.
  • In-depth knowledge of standard operating procedures, software, hardware, and peripherals.
  • Experience with VMware Horizon and VDI.

SAIC is an Equal Opportunity Employer.

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