Relationship Banker

We are seeking a highly skilled Relationship Banker to join our team at Bank of Hawaii. As a key member of our branch team, you will be responsible for delivering exceptional customer experiences and providing personalized financial solutions to our clients.

• Customer Engagement
  • Proactively engage with existing and prospective clients to understand their financial needs and goals.
  • Provide personalized financial solutions and recommendations to meet their short-term and long-term needs.
• Financial Services Sales
  • Sell financial products and services to clients, including consumer credit products, investments, insurance, and small business products.
  • Identify and secure new high-value consumer clients through prospecting and referrals.
• Transaction Processing
  • Process a wide range of financial transactions, including cashing checks, accepting deposits, paying withdrawals, and issuing cashier's checks.
  • Balance individual cash and maintain accurate records.
• Compliance and Risk Management
  • Ensure compliance with all regulatory requirements and Bank policies and procedures, including those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act, and USA PATRIOT Act.
  • Identify and report any potential risks or issues to management.

• Education
  • High school diploma or equivalent.
• Experience
  • Minimum 3 years of experience in consumer sales, marketing, and/or customer service, or equivalent work experience.
  • Banking and financial services industries preferred.
• Technical Skills
  • Demonstrated proficiency with personal computers in a networked environment and Microsoft applications (Outlook, Word, Excel, and PowerPoint).
  • Knowledge of or ability to use Bank software and systems, including PC Teller, Customer Information System (CIS), and check imprinter.
• Other Job Qualifications
  • Demonstrated verbal communication and interpersonal skills.
  • Critical thinking, analytical, detail-oriented, and organized.
  • Effective and efficient team player with good sales, marketing, customer service, and interpersonal skills, as well as negotiation skills.