Point of Sales System Maintenance Specialist
6 days ago
We're seeking an experienced technical support professional to provide top-notch assistance to our team.
You'll ensure that any technical issues are resolved efficiently, enabling our operations to run smoothly.
This role is ideal for a dynamic problem-solver who excels at helping people and takes pride in delivering high-quality support.
Key Responsibilities:
- Install, configure, and maintain point-of-sale hardware and software across various client locations.
- Conduct regular system diagnostics and preventive maintenance to guarantee optimal system performance.
- Troubleshoot and resolve technical issues related to point-of-sale systems, including hardware malfunctions and software glitches.
- Provide technical support, guidance, and training to clients, ensuring clear communication and effective problem-solving.
- Collaborate with our team to suggest software improvements and updates based on feedback and observed issues.
- Train clients and their staff on the proper use and maintenance of point-of-sale systems.
- Manage inventory of parts and equipment, ensuring availability of necessary items for repairs and installations.
- Document technical procedures, configurations, and support tickets to maintain a knowledge base for internal use and compliance purposes.
- Stay up-to-date with the latest point-of-sale technologies and security standards to provide informed recommendations to our clients and internal teams.
Requirements:
- A strong understanding of point-of-sale systems, payment processing, and network infrastructure.
- Excellent problem-solving skills and the ability to work under pressure.
- Outstanding customer service and communication skills, both verbal and written.
- Able to travel to client sites as needed.
- Familiarity with various operating systems (Windows, Linux, etc.) and programming languages (e.g., Python, Java) is a plus.
About Us
Rate Tracker was founded to empower small business owners by providing transparency in the credit card processing industry.
Our mission is to deliver exceptional service and support to our clients, ensuring they have the tools and expertise needed to succeed.
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