Floor & Decor PRO Services Specialist
6 days ago
About the Role:
This is an exciting opportunity to join Floor & Decor Holdings, Inc. as a PRO Services Specialist. As a key member of our team, you will be responsible for building relationships with our professional customers, helping them grow their business, and providing exceptional customer service.
Key Responsibilities:
• Understand trends in the PRO Market and collaborate with the Installation Materials and Design Services departments to build the sales organization and serve our PRO customers.
• Execute the PRO Services Blueprint to create a world-class experience for our PRO Customers.
• Support the PRO desk in-store: phone calls, manage orders, order follow-up, customer support, and escalations.
• Collaborate with the Store Team to identify PROs in our Store and maintain extensive knowledge about Floor & Decor products.
• Train and support the Store Team on how to use our selling process and understand our PRO business to educate our PRO customers and expand their participation.
Requirements:
• High School diploma or equivalent. Associate Degree or higher is a plus.
• 1 year in retail or wholesale contractor sales, service, supply, and/or professional installation.
• Strong written and verbal communication skills.
• Experience with Salesforce / CRM software is a plus.
• Bilingual in Spanish or the most dominant language in the Store trade-area is a plus.
What We Offer:
• Bonus opportunities at every level.
• Non-traditional retail hours (we close at 7p).
• Career advancement opportunities.
• Relocation opportunities across the country.
• 401k with discretionary company match.
• Employee Stock Purchase Plan.
• Referral Bonus Program.
• 80 hrs. annualized paid vacation (full-time associates).
• 4 paid holidays per year (full-time hourly store associates only).
• 1 paid personal holiday of associate's choice and Volunteer Time Off program.
• Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria).
Equal Employment Opportunity:
Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion, or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.
This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits, and all other privileges, terms, and conditions of employment.
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