Experienced Automotive Service Representative
3 weeks ago
At Anderson Ford, we are seeking a skilled Service Advisor to join our team. As a Service Advisor, you will be the key point of contact between our customers and our technicians, ensuring seamless communication and efficient service delivery.
Key Responsibilities- Oversee service orders and flow of the Drive Lane, ensuring customers receive prompt, courteous, and effective service.
- Take ownership of the customer's experience by carrying out additional assignments that leave a positive impression.
- Provide concierge support for owner inquiries, whether phone or in person, to assure the customer is not mishandled.
- Ensure daily inventory of technicians' time is consistently sold to service customers.
- Distribute work between technicians efficiently, ensuring maximum productivity.
- Answer technical questions about vehicle problems, warranties, services, and repairs.
- Maintain the Customer Success Index at or above company standards.
- Reinforce company policies and adhere to company standards.
- Encourage compliance with applicable laws and regulations.
- Maintain good working relationships with factories and foster positive employee relations.
- Minimum of 2 years of Automotive Service Advisor experience required.
- Organized and friendly personality.
- Demonstrated ability to manage others.
- Time management skills.
- Fantastic communication skills with customers.
- Professional, well-groomed personal appearance.
- Consistent record of service and sales success.
- Strong record of positive customer satisfaction results.
- Team-oriented and self-motivated.
- Able to work with little supervision.
- Clean driving record and valid driver's license.
- Free Health Insurance option Available.
- Dental, and Vision Insurance Available.
- Short and Long Term Disability Insurance.
- 401k with company matching contribution available.
- Earned Paid Vacations and Holiday Pay.
- Immediate PTO Days upon hire start date.
- Employee appreciation celebrations.
- Career advancement opportunities, promote from within.
- Employee Discounts on products and services.
- Family owned and operated.
- Long term job security.
- Competitive pay and bonus structure.
- Paid Training.
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