Retail Sales Associate
4 days ago
Michaels is the leading creative destination in North America, operating over 1,290 stores in 49 states and Canada, and online at Michaels.com and Michaels.ca. We foster an inclusive environment for everyone to learn, shop, and create, and we strive to inspire our customers and cultivate confident leaders.
Job Description:This Retail Sales Associate position involves delivering excellent customer service, helping customers shop, and ensuring a fast and friendly checkout experience. The ideal candidate will have retail and/or customer service experience, be able to lift heavy boxes, and work in a fast-paced environment.
Responsibilities:- Help customers locate products and provide solutions
- Provide a fast and friendly checkout experience, execute cash handling to standards
- Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
- Educate customers on the Voice of Customer (VOC) survey
- Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
- Participate in the truck unload, stocking, and planogram (POGs) processes
- Responsible for completing merchandise recovery and maintenance, including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
- Perform Store In Stock Optimization (SISO) and AD set duties as assigned
- Support shrink and safety programs
- Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
- Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for other Team Members
- Cross-trained in Custom Framing selling and production
- Competitive salary: $40,000 - $50,000 per year, depending on location and experience
- Opportunities for professional growth and development
- A fun and dynamic work environment
- A discount on purchases made at Michaels Stores
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