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Sales and Customer Engagement Expert

2 weeks ago


Fairfield, New Jersey, United States Legrand AV, Inc. Full time
Job Overview
At Legrand AV, Inc., we are committed to delivering exceptional customer experiences through timely and accurate information about our products and resources. As a Product Support Representative, you will play a critical role in ensuring customer satisfaction by handling customer inquiries, responding to requests, and entering orders received via various channels.

About the Position
This position requires strong communication skills, problem-solving abilities, and a strong attention to detail. You will be required to handle customer inquiries via phone, email, or other communication channels, respond to requests, provide product solutions, and enter orders received via various channels. Additionally, you will follow up with customers to ensure world-class customer care and resolve any issues that may arise.

Key Responsibilities and Requirements
  • Respond to customer inquiries and provide accurate information regarding pricing, availability, and order tracking.
  • Enter orders received via email, EDI, phone, or other communication channels.
  • Follow up with customers to ensure timely processing of their orders and resolve any issues.
  • Identify opportunities to cross-sell or up-sell products from customer-initiated contacts.
  • Proven ability to work independently and as a member of a team.

Benefits and Opportunities
We offer a comprehensive benefit package, a fun and creative business-casual work environment, and opportunities for growth and development. If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply.