Service Expert and Communication Specialist
3 days ago
We are looking for an experienced Service Expert and Communication Specialist to join our team at Southern Company. In this role, you will be responsible for providing exceptional customer service, resolving complex issues, and promoting our products and services to customers.
The successful candidate will have a strong background in customer service, with experience in handling customer complaints and providing solutions. They will be able to work effectively in a team environment, communicate clearly and professionally, and meet deadlines.
Responsibilities:
* Respond to customer inquiries and resolve issues in a timely and professional manner
* Provide information about our products and services to customers
* Collaborate with other departments to ensure seamless delivery of services
* Develop and implement effective communication strategies to promote our brand and services
Requirements:
* 3+ years of experience in customer service or a related field
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and meet deadlines
* Strong problem-solving and analytical skills
* Proficient in Microsoft Office applications (Word, Excel, PowerPoint)
* Availability to work flexible hours, including evenings and weekends
What We Offer:
* Salary range: $50,000 - $70,000 per year, depending on experience
* Comprehensive benefits package, including health, dental, and vision insurance
* 401(k) retirement plan with company match
* Paid time off and holidays
* Opportunities for career growth and professional development
About Us:
Southern Company is a leading energy provider serving over 9 million customers across the Southeast. Our mission is to provide clean, safe, reliable, and affordable energy while advancing our commitment to net zero emissions by 2050.
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