Delivery Coordinator

1 month ago


Atlanta, Georgia, United States Hendrick Automotive Group Full time
Job Summary

We are seeking a highly skilled Delivery Coordinator to join our team at Hendrick Automotive Group. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences and ensuring seamless vehicle handovers.

Key Responsibilities
  • Coordinate vehicle deliveries with customers, ensuring timely and efficient handovers.
  • Verify that vehicles are detailed, fueled, and equipped with all requested accessories.
  • Demonstrate vehicle features and personalize the delivery experience to meet customer needs.
  • Communicate the benefits of vehicle ownership, dealership services, and amenities.
  • Explain warranties and provide necessary documentation.
  • Complete customer registration and familiarize customers with service department personnel and facilities.
  • Present keys and relevant documents to customers.
  • Collaborate with department managers to ensure customer satisfaction and maintain CSI standards.
  • Ensure a clean, organized, and safe work environment.
  • Participate in required training and adhere to company policies and procedures.
Requirements
  • High school diploma or equivalent required; associate or bachelor's degree preferred.
  • Up to 3 years of customer service experience, preferably in the automotive industry.
  • Valid driver's license and strong technology skills.
  • Ability to communicate effectively with customers and colleagues.
  • Strong organizational and time management skills.
Core Values

We value Servant Leadership, Teamwork through Trust & Respect, Integrity, Commitment to Customer Enthusiasm, Passion for Winning, Accountability at All Levels, and Commitment to Continuous Improvement.


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