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Customer Service Operations Leader

2 months ago

Port Chester, New York, United States Hirewell Full time

Position Overview:

We are looking for a Customer Service Operations Leader to oversee our client’s service team, ensuring exceptional service delivery both on-site and in-house. This role involves managing a dedicated team that is responsible for customer interactions, sales, and the logistics of product delivery.

Key Responsibilities:

  • Supervise and mentor the service team to guarantee that customers receive top-notch service and product excellence.
  • Handle the recruitment, training, development, and performance evaluation of team members.
  • Drive a company vehicle to various customer locations, assisting the team with physical tasks as needed.
  • Maintain strong customer relationships and manage contract renewals effectively.
  • Enhance internal sales and ensure compliance with route efficiency and driver regulations.

Qualifications:

Required:

  • High School Diploma or GED; a Bachelor’s degree is preferred.
  • Must meet all Department of Transportation (DOT) requirements for operating a regulated vehicle over 10,000 lbs.
  • Active driver’s license and at least 21 years of age.
  • Obtain DOT medical certification and provide prior employment documentation.

Preferred:

  • Experience in a sales-oriented role.
  • Background in customer service, particularly within the industrial or service sectors.
  • Training or instructional experience.

Benefits:

Our client offers a comprehensive benefits package, including:

  • Medical, dental, and vision insurance with premiums significantly lower than the industry average.
  • Disability and life insurance options.
  • Generous paid time off and holiday policies.
  • Opportunities for career advancement within the organization.

Our client is committed to fostering a professional environment that values teamwork and innovation. We believe that every role is vital, and we recognize hard work through competitive compensation and ongoing professional development.

As an equal opportunity employer, our client ensures that all employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.