Hospitality Greeter
3 weeks ago
Job Summary: High Desert Medical Group is seeking a skilled Hospitality Greeter to create a positive and welcoming experience for patients and visitors. As the first point of contact, this individual will be responsible for providing exceptional customer service, ensuring a smooth and efficient experience for all.
Key Responsibilities:
- Greet and Assist Patients: Smile and make eye contact when greeting patients and other customers, displaying a warm and pleasant personality.
- Direct and Escort Patients: Have thorough knowledge of HDMG locations and operations within the clinic, directing or escorting patients to the location of their appointments.
- Offer Curb Assistance: Provide assistance to patients who are not ambulatory, during inclement weather, or whenever a patient has a need.
- Maintain a Clean and Professional Environment: Maintain a clean and professional appearing work area, including the neatness and cleanliness of suites.
- Assist with Various Patient Needs: Provide information and assist patients with a Dial-A-Ride or other taxi services, and perform other duties as assigned.
Requirements:
- High School Diploma or Equivalent: A high school diploma or equivalent is required.
- Excellent Customer Service Skills: Excellent customer service skills are essential for this role.
- Ability to Type 20 Words per Minute Accurately: The ability to type 20 words per minute accurately is also required.
- Knowledge of Basic Medical Terminology: Knowledge of basic medical terminology is helpful.
- Excellent Interpersonal and Communication Skills: Excellent interpersonal and communication skills are necessary for this position.
- Ability to Read, Write, and Understand Spanish: The ability to read, write, and understand Spanish is preferred.
- Computer Literacy: Computer literacy is also preferred.
Pay Range: The pay range for this position is expected to be between $21.00 and $23.46/hr, non-exempt, with the possibility of a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits.
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