Concierge

3 weeks ago


Morgan, Utah, United States Wasatch Peaks Ranch LLC Full time
Job Title: Concierge Job Summary: We are seeking a highly skilled and experienced Concierge to join our team at Wasatch Peaks Ranch LLC. As a Concierge, you will be responsible for providing exceptional service to our members and guests, ensuring that their experience at our resort is nothing short of exceptional. Key Responsibilities: * Provide personalized concierge services to members and guests, including making activity and event reservations, and offering suggestions for sightseeing, transportation, dining, and accommodations * Manage all required member, guest, and prospect pre-arrival and post-arrival communications, including answering incoming calls and emails expeditiously * Maintain a comprehensive supply of club and activity information for members and their guests * Provide member notifications and ensure that all members and guests are thoroughly informed and have all the club offering information they need * Maintain member and regular guest family profiles, including names, birthdays, ages, favorite foods, sports teams, music, wine, electronic games, anniversaries, ski/board abilities, outside interests, special dietary needs, and other allergies * Prepare and send thank-you letters, get-well cards, flowers, and birthday greeting cards * Provide periodic family "surprises" for members and guests and fulfill unique requests, including arranging for adventure experiences such as heli-skiing, hot air balloon rides, etc. * Update the CRM, membership software, and systems, and maintain member and guest records, including visits by guests and member charges * Provide daily members and guests on-property reports to all member-facing staff, informing them about member and guest arrivals, preferences, birthdays, anniversaries, special events, etc. Requirements: * High school diploma, GED equivalent, or higher required; Bachelor's degree preferred * A minimum of three to five years in a resort, club, or hospitality industry setting preferred * Excellent English verbal and written communication skills * Proficient in Microsoft Office Suite or related software; experience with Salesforce preferred * Excellent problem-solving and critical thinking skills * Must have a positive attitude with the ability to remain flexible and patient * Excellent organizational and multitasking skills * Excellent administrative skills Physical Requirements: * Visually inspect all work areas * Manage several software platforms and exhibit strong computer skills * Operate for several hours at a time * Stand, walk, push, pull, lift, grasp, twist, and bend for extended amounts of time * Lift up to 50 lbs occasionally, 25 lbs frequently, and 10 lbs constantly Working Conditions: * Must be able to work holidays, weekends, and overtime as needed * Must be able to work in a fast-paced environment with multiple priorities and deadlines What We Offer: * Competitive salary and benefits package * Opportunities for professional growth and development * Collaborative and dynamic work environment If you are a highly motivated and experienced Concierge looking for a new challenge, please submit your application.

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