Michaels Event Experience Coordinator

7 days ago

Latham, New York, United States Michaels Stores Full time
About Michaels
Michaels Stores is the leading creative destination in North America, offering a wide range of arts and crafts supplies. With over 1,300 stores across 49 states and Canada, we aim to fuel the joy of creativity.

Job Summary
We are seeking an experienced Event Experience Coordinator to join our team. As a key member of our event planning department, you will be responsible for planning, coordinating, and executing events within our stores to provide a stress-free, fun, and engaging experience for guests. Your primary focus will be on delivering exceptional customer service, ensuring all customers receive a fast and friendly checkout experience, and maintaining store recovery standards as needed.

Duties and Responsibilities
- Plan and coordinate multiple events at once, including children's birthday parties and other craft classes or events.
- Engage with clients of all ages, from 4 to 94+, by creating an environment of fun and creativity.
- Demonstrate and instruct party participants in the completion of craft projects, perform face painting and other activities.
- Facilitate and implement party add-ons such as goody bags, balloons, etc., to company standards.
- Communicate events with clients and store team members.
- Complete administrative tasks, including answering emails, making phone calls, and completing paperwork as needed.
- Adjust plans and events based on client feedback and needs.
- Create backup or emergency plans to be executed as needed.
- Ensure client satisfaction for scheduled events.
- Uphold the company's cleanliness and safety standards. Set up, break down, and clean before and after each event.

Customer Service
- Help customers shop, locate products, and provide them with solutions.
- Provide fast and friendly checkout experience.
- Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments.
- Educate customers on Voice of Customer (VOC) survey.
- Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
- Participate in truck un-load, stocking, and planogram (POGs) processes.
- Complete merchandise recovery and maintenance.
- Perform Store in Stock Optimization (SISO) and AD set duties as assigned.
- Support shrink and safety programs.
- Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.
- Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for other Team Members.

Preferred Qualifications
- Energetic and enthusiastic personality.
- Ability to handle job stress and interact effectively with others, including guests of all ages and co-workers.
- Excellent people skills.
- Experience working with children and children's events required.
- Good communication skills, including written, verbal, and nonverbal communication, as well as listening skills.
- Organizational skills, interpersonal skills, and creative problem-solving skills.
- Retail and/or customer service experience required.

Work Environment
- Public retail store setting taking care of our customers; all public areas are climate-controlled; some stock rooms may not be climate-controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends, and early mornings.

Physical Requirements
- Ability to remain standing for long periods of time.
- Ability to move throughout the store.
- Regular bending, lifting, carrying, reaching, and stretching.
- Lifting heavy boxes and accessing high shelves by ladder or similar equipment.

Total Base Pay Range for this Position: $15.00 - $17.70

About Our Benefits
We prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more.

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