Restaurant Operations Manager

2 weeks ago


Fayetteville, New York, United States Dunkin' Full time
About the Role

We are seeking a highly motivated and experienced Assistant Restaurant Manager to join our Dunkin' team. As a key member of our management team, you will play a vital role in driving sales growth, improving customer satisfaction, and developing a high-performing team.

Key Responsibilities
  • Team Environment:
    • Recruit, hire, onboard, and develop employees to maintain agreed-upon staffing levels for projected sales.
    • Communicate job expectations to employees and ensure all training is completed per company guidelines.
    • Hold team members accountable for their behavior and performance, addressing concerns promptly.
    • Support the development of team members.
  • Operational Excellence:
    • Create and maintain a guest-first culture in the restaurant.
    • Ensure all shifts are appropriately staffed to achieve guest service goals.
    • Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines.
    • Ensure Brand standards, recipes, and systems are executed.
    • Help prepare and complete action plans; implement production, productivity, quality, and guest service standards.
    • Review guest feedback and restaurant assessment results and implement action plans to drive system improvements.
  • Profitability:
    • Control costs to help maximize profitability.
    • Execute all in-restaurant marketing promotions in a timely manner.
    • Execute new product roll-outs, including team training, marketing, and sampling.
    • Drive sales goals and track results.
Requirements
  • Fluent in English.
  • Restaurant, retail, or supervisory experience.
  • Basic computer skills.
  • At least 18 years of age (where applicable).
  • Basic writing skills.
  • High School diploma or equivalent.
  • Proficient in math and financial management.
About Us

At Dunkin', we believe in fostering a family atmosphere where your contributions are appreciated, and your professional aspirations are supported. We offer a dynamic work environment, opportunities for growth and development, and a commitment to excellence in everything we do.



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