Expert Client Services Representative

4 days ago


Detroit, Michigan, United States Rockbot Full time
About the Job:

We are looking for an experienced Client Services Representative to join our team at Rockbot. The ideal candidate will have a solid background in customer service, excellent communication skills, and the ability to work independently as well as collaboratively with others.

The role involves creating an amazing experience for all clients, having upbeat communication on incoming customer emails, calls, and chats regarding billing issues, product problems, service questions, and general client concerns.

Additionally, the successful candidate will be responsible for triaging tickets, solving issues through 1-touch resolution, updating customer information in the database, and working during some off-hours and holidays.



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