Patient Access Advisor
3 days ago
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. We're committed to advancing health equity on a global scale.
Job DescriptionWe're seeking a Patient Access Representative to provide patient-oriented service in a clinical or Emergency Department setting. This role involves performing a variety of clerical and administrative duties related to the delivery of patient care, including greeting and checking in patients, answering phones, collecting patient co-pays and insurance payments, processing paperwork, and performing other front office duties as required in a fast-paced, customer-oriented clinical environment.
Responsibilities- Communicate directly with patients and / or families either in person or on the phone to complete the registration process by collecting patient demographics, health information, and verifying insurance eligibility / benefits
- Utilize computer systems to enter access or verify patient data in real-time ensuring accuracy and completeness of information
- Gather necessary clinical information and processes referrals, pre-certification, pre-determinations, and pre-authorizes according to insurance plan requirements
- Verify insurance coverage, benefits and creates price estimates, reverifications as needed
- Collect patient co-pays as appropriate and conducts conversations with patients on their out-of-pocket financial obligations
- High School Diploma / GED (or higher)
- 1+ years of experience in a hospital, office setting, customer service setting, or phone support role
- Ability to work full-time 6am to 4:30pm Sunday to Wednesday
We offer a competitive salary of $2,000 per month, plus a comprehensive benefit package, including medical, dental, and vision insurance, as well as a 401(k) savings plan and employee assistance program.
Why Work with Us?We value diversity and inclusion, and we're committed to creating a workplace that's welcoming and supportive for everyone. Our employees enjoy flexible scheduling, professional development opportunities, and a collaborative work environment.
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