HomeGoods Customer Service Team Member

1 week ago


Katy, Texas, United States HomeGoods Full time

Overview

At HomeGoods, we're dedicated to providing our customers with an exceptional shopping experience. Our team is passionate about delivering outstanding service and ensuring that every customer leaves our store feeling valued and satisfied.

Salary: The estimated annual salary for this position ranges from $38,000 to $54,000, depending on relevant skills, qualifications, and experience.

Job Description:

We're seeking a highly motivated and customer-focused individual to join our Customer Service team. As a key member of our team, you will be responsible for providing timely, courteous, and knowledgeable service to our customers, engaging them in support and creating a positive shopping environment.

You will also play a critical role in maintaining a strong store partnership with store teams and Loss Prevention, understanding operational procedures, and deterring acts of dishonesty within established customer service guidelines.

Key Responsibilities:

  • Provides timely, courteous, and knowledgeable service to customers
  • Engages customers, providing support and creating a positive shopping environment
  • Observes accurate checkout procedures for customers and Associates
  • Communicates shrink-related concerns to Store Management and Loss Prevention
  • Maintains an effective partnership with Store Management and Loss Prevention to accomplish work assignments and overall goals and objectives
  • Coordinates and completes shrink-related activities in partnership with Store Management
  • Supports and participates in store shrink reduction goals and programs
  • Promotes a culture of honesty and integrity; maintains confidentiality
  • Encourages Associate use of shrink reduction resources
  • Promotes safety awareness and supports maintenance of a safe environment
  • Follows through on commitments; accomplishes goals with minimum supervision
  • Adheres to all labor laws, policies, and procedures

Requirements:

  • Excellent communication skills and good judgment
  • Ability to respond appropriately to changes in direction or unexpected situations
  • Standout colleague, working effectively with peers and supervisors to accomplish tasks
  • Able to work a flexible schedule to support business needs
  • 0-2 years retail or security experience

Benefits:

  • Associate discount
  • EAP
  • Smoking cessation
  • Bereavement
  • 401(k) Associate contributions
  • Child care & cell phone discounts
  • Pet & legal insurance
  • Credit union
  • Referral bonuses
  • Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance

About Us:

At HomeGoods, we embrace the unknown⁠ - with new products, new challenges and new ways to make a house a home. Our people do the same for each other. Everyone supports each other to Discover Different - here and throughout the entire TJX family, which includes TJ Maxx, Marshalls, Sierra, and Homesense.



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