Broadband Specialist I

3 weeks ago

Fitzgerald, United States Mediacom Communications Corporation Full time
Position Overview:

As a Broadband Specialist I (Field Technician), you will be primarily focused on new installations of our cable television and broadband services. You'll drive a company van, go into customer homes, and represent Mediacom every day to our customers. You'll also learn and perform a variety of duties including installation, changes of service, additional outlet installation, disconnection of service, payment collection, and any special requests customers may have regarding installation.

Responsibilities:
  • Make customer drop installations (exterior and interior) complete from tap to antenna terminals on customer equipment in both single and multiple unit dwellings, including pre-wired units.
  • Perform new connects, reconnects, requested and non-pay disconnects; add outlets; install and/or remove converters; perform upgrades and downgrades of service.
  • Analyze picture quality and judges' acceptability of picture delivered following installation of cable service.
  • Work with connectors, fasteners and wire and use hand tools.
  • Use customary CATV hand and power tools in performance of job duties.
  • Complete appropriate paperwork functions as prescribed by system management.
  • Read signal levels through use of field strength meter; add and subtract levels in installation problems; install connectors on different types of drop cable; maintain proper clearances; install tap-off devices.
  • Climb poles with proper equipment (safety belt, safety strap and climbers), ladders or other structures as needed.
  • Lift and carry loads up to 100 lbs. (including line ladder); Work within limited confines, such as crawl spaces.
  • Properly use, store and maintain a VOM or DMM to check for 'open' or 'short' online as well as AC and DC voltages.
  • Read general drop system layouts from blueprints.
  • Inform customers of FCC Rules and Company policies as they pertain to customers.
  • Drive company vehicles in performance of job duties; use bucket truck. Perform proper vehicle upkeep and maintenance.
  • Generate additional company revenue through effective sales techniques and by offering information about product options, sales campaigns, and promotions.
  • Perform other duties such as clean-up and salvage of wrecked out materials; provide general assistance to other employees as directed.


Requirements:
  • No experience required.
  • High school diploma or GED required.
  • Valid driver's license required: satisfactory driving record required.
  • General level of mechanical and consumer devices knowledge.
  • Ability to interact and communicate with customers and co-workers.
  • Ability to work in high or tight spaces.
  • Ability to work in all weather conditions and at various heights.
  • Ability to work flexible work hours, including evenings, weekends, holidays, and overtime as required.


Benefits:
  • Company provided vehicle and gas card.
  • Paid on the job training and opportunity to promote quickly.
  • Company provided tools, tablet, and phone.
  • Health, vision, and dental insurance.
  • Paid vacation, holidays and flex paid time off.
  • 401K with generous company match.
  • Pay increases through self-guided training.
  • Performance bonus potential.
  • Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided.
  • Education Enrichment up to $5,000 per year for qualified employees.
  • Company provided uniforms and boots.
  • Employee Wellness Program.

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