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Job Summary: We are seeking a highly motivated and customer-focused Key Holder to join our team at The Paper Store. As a Key Holder, you will be responsible for delivering exceptional customer service, achieving sales goals, and maintaining merchandising standards in a fast-paced retail environment.
Key Responsibilities:
- Customer Service: Provide customers with a unique shopping experience by utilizing the G.U.E.S.T. service approach, which includes greeting and welcoming every customer warmly and with enthusiasm, understanding customer needs by asking open-ended questions, explaining product features and benefits in relation to the customers' needs, suggesting additional items to build onto sales, and thanking the customer sincerely and inviting them to return and shop with us again.
- Brand Ambassador: Act as a TPS Brand Ambassador by building customer loyalty by being friendly, attentive, and respectful of customers, inspiring and motivating the team daily by delivering positive feedback and utilizing TPS recognition programs, and contributing to a positive work environment by modeling ethical behavior, fostering open communication, and maintaining confidential information as required.
- Sales and Merchandising: Achieve sales goals by utilizing effective selling techniques, maintaining awareness of all current promotions, and processing them correctly at the Point of Sale. Merchandise product following company visual guidelines and visual standards, and prepare incoming product for the sales floor by following instruction and guidance from supervisors.
- Leadership and Teamwork: Demonstrate the ability to make decisions with sound judgment, and in the best interest of the TPS customer, store team, and business. Continually train and coach associates on GUEST service behaviors and assigned tasks, and demonstrate a desire to participate in training and development utilizing all training resources available.
- Store Operations: Perform management functions as expected, including opening and closing of the store, management functions on point of sale, supervising the sales floor, coordinating breaks, and assisting with all other related tasks as directed within assigned time frame.
Requirements:
- Previous experience and leadership work in specialty retail is preferred.
- Ability to work a flexible schedule to include nights, weekends, and holidays.
- Demonstrate an ability to multi-task while being attentive to customers.
- Proficient in using Microsoft Office and POS Systems.
- Ability to work well and be a leader in a team environment.
- Ability to be mobile on a sales floor for extended periods of time.
- Ability to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniques.