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Experienced Service Operations Associate

2 months ago

Ontario, California, United States GEODIS Group Full time

Position Title: Senior Customer Service Representative

Job Category: Operations

Requisition Number: SRCUS022485

Overview:

The Senior Customer Service Representative plays a pivotal role in executing customer service functions, which include addressing inquiries, processing orders, and managing customer complaints and questions with promptness, courtesy, and efficiency.

About GEODIS:

As one of the world’s foremost Supply Chain Operators, GEODIS offers a multitude of career opportunities. At GEODIS, you will engage directly with products from a diverse array of customers across various sectors, including retail, healthcare, technology, and more, all within our global warehouse distribution centers.

Your Contribution:

In any role at GEODIS, you will find yourself significantly contributing to both your professional growth and the success of our customers.

Key Responsibilities:

  • Monitor service calls to evaluate representatives' demeanor, technical accuracy, and adherence to company policies.
  • Input data into systems to compile work volume statistics for accounting purposes and maintain records of customer service requests and complaints.
  • Complete contract forms, determine service charges, collect deposits, prepare change of address records, and issue discontinuance orders.
  • Trace orders as necessary and inform customers of any updates regarding their merchandise, including shipping and tracking details.
  • Engage in proactive decision-making to enhance service delivery.
  • Drive results through effective communication.
  • Compile and follow procedures to ensure consistency in service.
  • Perform various customer service activities to maintain high satisfaction levels.

Qualifications:

Education: High school diploma or GED (General Education Diploma) equivalency.

Experience: A minimum of 2 years of relevant experience and/or training.

Technical Skills: Familiarity with Tier 1 or 2 warehouse management systems or similar platforms.

Join Us:

Become a part of our team and experience the growth of your career in logistics.

Note: The responsibilities outlined in this job description are considered essential functions and are aligned with the standards set by the Equal Employment Opportunity Commission (EEOC). The Americans with Disabilities Act requires that employees be capable of performing essential functions of the job with or without reasonable accommodation.