Delivery Station Customer Service Associate

2 weeks ago


Edgewood, Maryland, United States Amazon Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Delivery Station Customer Service Associate. As a key member of our customer service team, you will play a critical role in ensuring our customers receive their packages on time and with a smile.

Key Responsibilities
  • Customer Communication: You will be responsible for communicating with customers directly in-person, via phone, and via email to resolve any issues or concerns they may have.
  • Issue Resolution: You will work to resolve customer issues in a timely and effective manner, ensuring that our customers receive the best possible experience.
  • Team Collaboration: You will work closely with our warehouse, delivery partners, and other teams to ensure seamless communication and efficient delivery of packages.
  • Problem-Solving: You will use your analytical skills to identify and resolve complex customer issues, often working independently to find solutions.
Requirements
  • High School Diploma or Equivalent: You must have a high school diploma or equivalent to be considered for this role.
  • Customer Service Experience: You must have previous experience in customer service, with a proven track record of resolving customer issues in a timely and effective manner.
  • Communication Skills: You must have excellent verbal and written communication skills, with the ability to communicate effectively with customers and team members.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.



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