Client Support and Services Representative

5 days ago


Germantown, Tennessee, United States EC Pro US Full time
Join Our Team

We're looking for a talented Client Advocate to join our growing team at EC Pro US. As a key member of our support team, you'll be responsible for delivering exceptional customer service, ensuring timely issue resolution, and building strong relationships with our clients.

Key Responsibilities
  • Collaborate with the Sales Team to onboard new clients and ensure seamless integration with our software.
  • Provide training and assistance to clients on using our platform, addressing any questions or concerns they may have.
  • Respond to customer inquiries in a timely manner, adhering to our Service Level Agreement (SLA) timescales.
  • Investigate and document customer-reported defects, working closely with other departments to resolve issues.
  • Contribute to the development of training materials for customers and new hires, helping to improve our overall customer experience.
Requirements
  • Bachelor's degree in Communications, Marketing, or a related field, or equivalent experience.
  • Prior knowledge and experience in the Equestrian world.
  • Excellent writing and communication skills, with strong phone presence.
  • Organized and self-driven, with a passion for problem-solving and helping others.
  • Tech savvy and quick learner, with 2-4 years of experience handling customer-facing technical troubleshooting in a SaaS environment.
  • Ability to retain ownership of an issue until resolved, with enthusiasm for helping customers find solutions.
Why Work with Us?
  • Competitive salary range of $40-65,000 per annum, based on your level of experience.
  • PTO, Health, Dental, and Vision Insurance.
  • Fully remote work arrangement, allowing you to balance your work and personal life effectively.


  • Germantown, Tennessee, United States Massage Envy Full time

    At Massage Envy Germantown, we're dedicated to helping our clients achieve their wellness goals. As a Client Service Representative, you'll play a crucial role in delivering an exceptional experience for our members.The estimated salary for this position is $35,000 - $40,000 per year, depending on experience.We offer a competitive benefits package, including...


  • Germantown, Tennessee, United States Davis McCord - State Farm Agent Full time

    Job DescriptionDavis McCord - State Farm Agent is seeking a skilled Account Associate to join our team. This role is responsible for managing client accounts, processing insurance claims, and coordinating with underwriters to ensure timely policy issuance. If you have strong organizational skills, excellent customer service, and previous experience in...


  • Germantown, Tennessee, United States Davis McCord - State Farm Agent Full time

    About UsWe are Davis McCord - State Farm Agent, a dynamic insurance agency dedicated to providing exceptional client experiences. As a key member of our team, you will play a vital role in reinforcing the growth and success of our agency.Salary InformationThe estimated salary for this position is $60,000-$80,000 per year, based on industry standards and...


  • Germantown, Tennessee, United States The Fresh Market Full time

    Work as a Customer Service Representative at The Fresh Market, where you'll ensure the smooth checkout of guests. Your duties will include bagging products and answering questions about store specials, products, and services offered. This role requires organization, independence, and teamwork to maintain a great front-end appearance.Estimated Salary: $40,000...


  • Germantown, Tennessee, United States First Horizon National Corporation Full time

    **About Us:**We are First Horizon National Corporation, a leading financial institution dedicated to providing excellent customer service.Compensation:The estimated annual salary for this position is $40,000 - $60,000 based on industry standards and location.About the Job:As a Cashier Representative, you will be the primary point of contact for customers at...


  • Germantown, Tennessee, United States TruGreen Full time

    Job OverviewWe are seeking a highly motivated and results-driven Lawn Care Services Representative to join our team. This role is an excellent opportunity for individuals who are passionate about sales, customer service, and building strong relationships with clients.Sales and Customer Service ExpertiseThe successful candidate will be responsible for...


  • Germantown, Tennessee, United States Cody Thompson Agency Full time

    The Cody Thompson Agency is a dynamic and innovative company leading the way in life insurance sales. With a focus on providing excellent customer service and building long-term relationships, we are seeking a skilled and motivated Life Insurance Sales Representative to join our team.We offer a competitive compensation package with uncapped income potential....


  • Germantown, Tennessee, United States Davis McCord - State Farm Agent Full time

    Job OverviewAs a Client Relationship Manager for Davis McCord - State Farm Agent, you play a vital role in driving our agency's success by fostering strong relationships with customers and serving as a liaison between their needs and our agency departments. By proactively marketing relevant products and services, you improve the lives of our customers while...


  • Germantown, Tennessee, United States Hand & Stone Corp Full time

    About UsHand & Stone Massage and Facial Spa is a national franchise with over 500 locations across the US and Canada. We specialize in massage, facials, and hair removal services, offering a unique and relaxing experience for our customers.Job Opportunity:We are seeking a skilled Spa Associate to join our team in Germantown. As a key member of our staff, you...


  • Germantown, Tennessee, United States Massage Envy Full time

    Excel as a Service Excellence AssociateAre you a motivated individual with a passion for delivering exceptional customer experiences? Do you have a knack for building strong relationships with clients and driving business results? We're seeking a talented Service Excellence Associate to join our team at Massage Envy Germantown! In this role, you'll be...


  • Germantown, Tennessee, United States Walgreens Full time

    We're looking for a talented Customer Experience Representative to join our team at Walgreens. As a Customer Experience Representative, you'll be responsible for providing exceptional customer service, processing transactions, and recommending products and services to customers. With an estimated salary of $13-$16 per hour, you'll have the opportunity to...


  • Germantown, Tennessee, United States Davis McCord - State Farm Agent Full time

    Grow Your CareerDavis McCord - State Farm Agent is looking for a highly motivated and customer-focused Customer Relations Representative to join our team. As a key member of our agency, you will play a vital role in delivering exceptional customer experiences and driving business growth.About the RoleThis is an excellent opportunity for individuals who are...


  • Germantown, Tennessee, United States Davis McCord - State Farm Agent Full time

    Join Our TeamDavis McCord - State Farm Agent is seeking a highly skilled Customer Relations Representative to join our dynamic team. As a key contributor, you will be responsible for providing exceptional customer service, managing customer relationships, and driving business growth.About the RoleThis is an exciting opportunity for individuals who are...


  • Germantown, Tennessee, United States Ulta Beauty Full time

    Company OverviewUlta Beauty is a leading beauty retailer offering an extensive range of products and services. As a Seasonal Beauty Representative, you'll play a key role in delivering exceptional guest experiences.


  • Germantown, Tennessee, United States Ageless Mens Health Full time

    About the RoleWe are looking for a Client Relations Manager to join our team at Ageless Women's Health. The successful candidate will have excellent communication skills, be energetic and self-motivated, and have a passion for providing exceptional customer service.The Client Relations Manager will be responsible for developing and nurturing long-term...


  • Germantown, Tennessee, United States Avenu Insights & Analytics Full time

    Job SummaryAvenu Insights & Analytics is seeking an experienced Library Assistant 2 to join our team. In this role, you will provide exceptional customer service to library patrons, ensuring a welcoming and inclusive environment. Your excellent communication skills and ability to work effectively with others will be essential in delivering excellent service,...


  • Germantown, Tennessee, United States Independent Bank Full time

    Key Responsibilities:As a Universal Banker at Independent Bank, you will play a crucial role in helping customers achieve their financial objectives. Your duties will include:Deposit and Loan Services: Managing deposit accounts, processing loan applications, and closing loans for various purposes.Customer Support: Providing exceptional customer service and...


  • Germantown, Tennessee, United States Independent Bank Full time

    Job OverviewA Financial Solutions Professional at Independent Bank provides exceptional customer service while achieving loan and deposit goals. This role involves opening and closing deposit accounts, processing loan applications, cross-selling products and services, and assisting customers with general account inquiries.SalaryThe estimated salary for this...


  • Germantown, Tennessee, United States Senior Helpers Full time

    **Job Description:**We are seeking an experienced Senior Support Specialist to join our team at Senior Helpers. As a member of our staff, you will work closely with our clients and their families to understand their needs and provide personalized support.**Key Responsibilities:**Assist clients with daily living activities, including personal care, household...


  • Germantown, Tennessee, United States Davis McCord - State Farm Agent Full time

    About the RoleWe are seeking an Insurance Product Specialist to join our team at Davis McCord - State Farm Agent. As a key member of our staff, you will be responsible for delivering exceptional customer service, promoting our insurance products, and cultivating strong relationships with clients. Your attention to detail, excellent communication skills, and...