Member Team Lead

1 week ago


San Diego, California, United States Sam's Club Full time
Job Summary

We are seeking a highly skilled and experienced Member Team Lead to join our team at Sam's Club. As a Member Team Lead, you will be responsible for leading a team of associates in providing exceptional customer service and sales support to our members. You will be the face of our store, ensuring that every member interaction is positive and memorable.

Key Responsibilities
  • Lead a team of associates in providing exceptional customer service and sales support to members
  • Ensure that all members are greeted and assisted in a timely and professional manner
  • Develop and implement sales strategies to drive sales growth and increase member engagement
  • Monitor and analyze sales data to identify trends and opportunities for improvement
  • Collaborate with other departments to ensure seamless execution of sales and customer service initiatives
  • Provide coaching and feedback to associates to ensure they are meeting sales and customer service goals
  • Stay up-to-date on company policies and procedures, as well as industry trends and best practices
Requirements
  • 6 months retail experience, including operating front-end equipment and customer service experience
  • Must be 18 years of age or older
  • Leading a front-end team and supervising experience, including hiring, evaluating, mentoring, developing, and managing the workload of others
What We Offer

At Sam's Club, we offer competitive pay, performance-based incentive awards, and other great benefits for a happier mind, body, and wallet. Our benefits include medical, vision, and dental coverage, 401(k), stock purchase, and company-paid life insurance. We also offer paid time off, including PTO, parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.


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