Housekeeping Attendant

2 days ago

San Francisco, California, United States Sonesta International Hotels Corporation Full time
Job Summary

The House Attendant is a key member of the Housekeeping team, responsible for assisting Room Attendants on assigned floors or buildings by collecting dirty linens and transporting to the laundry area, delivering clean linens to Room Attendant carts, and retrieving trash throughout the hotel. This role also involves assisting with the commercial laundry function and/or the cleaning of public area spaces, exterior entrances to the hotel, and parking lot. The successful candidate will be assigned special projects as needed by the Housekeeping Manager.

Key Responsibilities

  • Deliver exceptional service to guests and clients according to the Sonesta G.U.E.S.T. standards.
  • Work collaboratively with Room Attendants to ensure the cleanliness and organization of guest rooms and public areas.
  • Maintain the cleanliness and organization of floor closets and corridors, including removing trash, wiping down shelves/counters, sweeping, mopping, and/or vacuuming floors, and removing non-floor closet items and storing in appropriate areas.
  • Respond to guests' requests in a timely and efficient manner.
  • Clean other designated areas such as public restrooms, storage rooms, and other public area spaces.
  • Report needed repairs or unsafe conditions to supervisor.
  • Respond to special requests, guest complaints, and the delivery of housekeeping/room supplies to achieve complete guest satisfaction.
  • Minimize waste of supplies and amenities within all areas of housekeeping.
  • Deliver lost and found items according to established procedures.
  • May regularly assist with deep cleaning projects.
  • When assigned to laundry, monitor laundry supplies and equipment to ensure they are sufficient and in working order. Operate washers and dryers according to hotel standards and manufacturers' guidelines. Receive soiled linens and inspect for damaged or stained items. Fold and store clean linens, report damages to supervisor.
  • Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
  • Ensure compliance with federal, state, and local laws regarding health and safety services.
  • Perform other duties as assigned.
Requirements and Qualifications

  • Some previous housekeeping experience preferred.
  • Previous background from the extended stay industry preferred.
  • Ability to speak, read, and write fluent English is preferred; other languages beneficial.
  • Basic reading, writing, and mathematical abilities are preferred.
  • Frequently standing up, bending, climbing, kneeling, and moving about the facility.
  • Carrying, lifting, or pulling items weighing up to 75 pounds.
  • Will be required to regularly use commercial cleaning chemicals.
  • Will be required to work mornings, evenings, weekends, and holidays.
Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees, including medical, dental, and vision insurance, health savings account with company match, 401(k) retirement plan with company match, paid vacation and sick days, Sonesta hotel discounts, educational assistance, paid parental leave, company-paid life insurance, company-paid short-term and long-term disability insurance, various employee perks and discounts, hospital indemnity, critical illness insurance, and accident insurance.

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