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Operations Coordinator
2 months ago
The University of California is seeking a dedicated and detail-oriented individual for the role of Operations Officer within the Office of Financial Aid and Scholarships (OFAS). This position plays a crucial role in ensuring the integrity and accuracy of financial aid processes.
Key Responsibilities- Pre-Verification Reviews: Conduct thorough reviews of complex federal income tax returns and associated documentation to ensure compliance with financial aid regulations.
- Document Management: Oversee the intake process for all incoming documents, ensuring proper coding, imaging, and maintenance within electronic document management systems.
- Critical Decision Making: Make informed decisions regarding citizenship verification, Selective Service compliance, and other essential financial aid documentation.
- Satisfactory Academic Progress Appeals: Assist in the collection and evaluation of student financial aid appeals, ensuring all necessary documentation is complete for committee review.
- Team Leadership: Supervise a small team of work-study students, providing guidance and support in managing OFAS social media channels and ensuring quality control of document processing.
Education: A bachelor’s degree in a related field from an accredited institution is required.
Experience: A minimum of one year of progressively responsible experience in a financial aid office or related environment is preferred.
Essential Skills- In-depth knowledge of Federal Student Aid regulations and university policies.
- Strong analytical skills with the ability to review and interpret complex financial documents.
- Excellent organizational abilities and the capacity to prioritize tasks effectively.
- Strong written and verbal communication skills, with a focus on customer service.
- Ability to thrive in a dynamic, fast-paced work environment.
This position requires a background check and adherence to university policies regarding employment and workplace conduct. The University of California is committed to creating an inclusive environment and encourages applications from diverse backgrounds.
