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Automotive Service Consultant
2 months ago
The Automotive Service Consultant plays a vital role in ensuring customer satisfaction at South Shore Kia. This position involves acting as a bridge between clients and the service department, providing top-notch customer support. Responsibilities include assisting customers with scheduling service appointments, delivering accurate cost estimates, and suggesting essential repairs or maintenance.
Key Responsibilities:
- Manage and organize service appointments for clients.
- Evaluate customer requirements and present detailed cost estimates for repairs and maintenance.
- Advise on necessary repairs and maintenance based on vehicle assessments.
- Keep customers informed about the status of their vehicles and any additional required repairs.
- Collaborate with the service team to ensure timely job completion.
- Address customer inquiries and concerns promptly and professionally.
- Previous experience in an automotive service advisor position or a related customer service role.
- Comprehensive understanding of automotive repair and maintenance procedures.
- Outstanding communication and interpersonal abilities.
- Capability to swiftly identify customer needs and offer suitable recommendations.
- Strong analytical skills and meticulous attention to detail.
- Familiarity with computer software applications, including service scheduling tools.
- Competitive salary ranging from $70,000 to $100,000 annually.
- Comprehensive health, dental, and vision insurance.
- 401(k) retirement plan with company contributions.
- Paid time off and holidays.
- Employee discounts on vehicle purchases and services.
South Shore Kia is a well-established automotive dealership dedicated to delivering exceptional customer service and a diverse selection of new and pre-owned vehicles. Our service department is comprised of highly skilled professionals committed to ensuring customer satisfaction. Join our dynamic team and contribute to our ongoing success.
