Client Care Specialist
4 weeks ago
At Senior Helpers, we are seeking a highly skilled Client Care Specialist to join our team. As a Client Care Specialist, you will play a vital role in ensuring positive interactions with our clients by providing exceptional customer service and support.
Key Responsibilities:- Client Interaction: Interact with clients to understand their needs, address concerns, and provide information about our services.
- Communication: Communicate effectively and professionally through various channels, including phone, email, and in-person, to provide assistance and support.
- Issue Resolution: Resolve client issues, complaints, or concerns promptly and effectively, ensuring a positive resolution and client satisfaction.
- Documentation: Maintain accurate and detailed records of client interactions, issues, and resolutions to facilitate ongoing improvement in service quality.
Qualifications: Proven experience in a customer service or client care role, preferably within the healthcare industry. Excellent communication skills and the ability to empathize with clients' needs and concerns. Strong organizational skills and attention to detail. Ability to travel 65% or more and work after hours and weekends.
Attributes: Compassionate and empathetic attitude. Patience and the ability to handle challenging situations with professionalism. Team player with excellent interpersonal skills. Adaptability to a dynamic healthcare environment.
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Client Care Specialist
4 weeks ago
Waxahachie, Texas, United States Senior Helpers Full timeJob Title: Client Care SpecialistAt Senior Helpers, we are seeking a highly skilled Client Care Specialist to join our team. As a Client Care Specialist, you will play a vital role in ensuring positive interactions with our clients by providing exceptional customer service and support.Key Responsibilities:Interact with clients to understand their needs,...
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Medical Care Specialist
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Waxahachie, Texas, United States HealthMark Group Full timeJob Title: Medical Records Processing Specialist OnsiteCompany Overview:HealthMark Group is a leading provider of health IT solutions for healthcare providers across the country. By leveraging technology to reimagine the business of healthcare, HealthMark transforms administrative processes into seamless digital solutions. From patient intake technology...
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