Client Care Specialist

4 weeks ago


Waxahachie, Texas, United States Senior Helpers Full time
Job Title: Client Care Specialist

At Senior Helpers, we are seeking a highly skilled Client Care Specialist to join our team. As a Client Care Specialist, you will play a vital role in ensuring positive interactions with our clients by providing exceptional customer service and support.

Key Responsibilities:
  • Client Interaction: Interact with clients to understand their needs, address concerns, and provide information about our services.
  • Communication: Communicate effectively and professionally through various channels, including phone, email, and in-person, to provide assistance and support.
  • Issue Resolution: Resolve client issues, complaints, or concerns promptly and effectively, ensuring a positive resolution and client satisfaction.
  • Documentation: Maintain accurate and detailed records of client interactions, issues, and resolutions to facilitate ongoing improvement in service quality.

Qualifications: Proven experience in a customer service or client care role, preferably within the healthcare industry. Excellent communication skills and the ability to empathize with clients' needs and concerns. Strong organizational skills and attention to detail. Ability to travel 65% or more and work after hours and weekends.

Attributes: Compassionate and empathetic attitude. Patience and the ability to handle challenging situations with professionalism. Team player with excellent interpersonal skills. Adaptability to a dynamic healthcare environment.



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