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Guest Service Ambassador

1 week ago


Nashville, Tennessee, United States BNA HOTELS LLC Full time

**Job Overview:**

BNA Hotels LLC is seeking a highly motivated and service-oriented Guest Service Agent/Front Desk to join our team. As a key representative of the hotel, you will be responsible for providing exceptional customer experiences and ensuring seamless interactions with guests.

**Responsibilities:

Registration and Check-In: Professionally greet, register, and assign rooms to guests while establishing credit and obtaining pertinent information.

Guest Services: Identify guest needs and provide relevant information about hotel services and amenities, responding promptly to requests.

Reservations and Communication: Take reservations from incoming callers, inputting all information into the hotel management system, and update/cancel reservations as requested by the guest.

Problem-Solving and Customer Service: Identify and resolve problems in a timely manner, using reason to develop alternative solutions and manage difficult customer situations.

Teamwork and Organizational Support: Contribute to building a positive team spirit, treating others with respect and consideration, and communicating with the housekeeping department about room status and availability.

Quality and Quantity: Maintain high-quality work standards, completing tasks efficiently and effectively, prioritizing, and planning work activities.

Adaptability and Compliance: Deal with frequent change, delays, or unexpected events, maintaining accurate records, and adhering to safety and security procedures.

Safety and Security: Observe safety and security procedures, report potentially unsafe conditions, use equipment properly, maintain confidentiality, and ensure accurate records.

Initiative and Dependability: Follow instructions, respond to management direction, complete tasks on time, and consistently be at work and on time.

**Requirements:**

We are looking for an individual who can work 16-32 hours per week with AM/PM availability, demonstrating excellent communication skills, problem-solving abilities, and a passion for delivering exceptional customer experiences.