General Manager
1 month ago
We are seeking a highly motivated and experienced General Manager to lead our fitness community at Gold's Gym SoCal. As a key member of our team, you will be responsible for cultivating a positive and inclusive club culture, assembling a high-performing team, and driving results in service and fitness categories.
Key Responsibilities:- Assemble and manage a fully engaged and high-performing membership team that aligns with company initiatives and culture.
- Ensure project/department milestones/goals are met and adhere to approved budgets.
- Enforce all club rules, policies, and promote proper execution of all procedures.
- Keep the club fully staffed through review of applications, interviewing, and making hiring recommendations to the general manager.
- Drive results and continuous improvement in Service and Fitness categories through the application of strong business acumen, building relationships, individualized communication, and development and accountability of department head team.
- Plan, organize, and coordinate execution of daily/weekly/monthly club functions to maximize club profit and loss goals with a member-centric focus.
- Recruit, hire, train, develop, and nurture friendly and inclusive team members to support the needs of members. Position the right team members in roles where they can best impact members' goals.
- Train, develop, and mentor your club leaders through observing, coaching, accountability, and showing them what 'unbelievable' looks like in your own actions every day.
- Problem-solve obstacles with and for your team, to guarantee an outstanding member and team member experience. Create a culture of trust through delegating to and empowering your team.
- Guide your department leaders in establishing goals, brainstorming application of club strategies, and achieving club and career goals, both in individual and group settings.
- Train, train, get a snack, and train your team some more. Cross-training is for both minds and bodies. Transfer skills that allow team members to think creatively and expansively toward becoming solutions-oriented.
- Instill a sense of common responsibility and teamwork across club functions to maintain a positive member and team member experience, with a focus on bringing together the diverse strengths and experiences of individual team members.
- Collaborate with internal and external partners to continuously grow our member community.
- 3-5 years of progressive management experience supervising 3-10 employees in a team environment, with measurable outcomes of employee development and promotion.
- 5-7 years of broad retail/hospitality/operations industry experience, requiring high execution in both operations and service, with a focus on high team member and/or customer turnover.
- Experience managing P&L and trend reports and demonstrated math and analytical/ratio skills.
- Success in creating new teams and/or rebuilding teams in a collaborative environment.
- Phenomenal communication skills, oral and written, with a heavy emphasis on listening.
- Experience in turning around operationally and/or financially deficient departments or teams.
- Demonstrated success managing through defined strategy and delegation.
- A High School diploma or equivalent is required and gets you in the door, but we'd love to see a Bachelor's degree.
- Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification required.
This role requires the ability to move and lift up to 25 lbs. Standing, sitting, or walking for extended periods of time and ensuring a professional demeanor, clear communication, and appearance in a clean uniform are also required.
We celebrate everyone at Gold's Gym SoCal and all its affiliated clubs. We are proud of our diversity and are committed to creating an inclusive environment for all employees, applicants, vendors, and members alike. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
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