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Help Desk Technician
2 weeks ago
NTT DATA is a trusted global innovator of business and technology services, serving leading companies worldwide. Our mission is to help clients innovate, optimize, and transform for long-term success.
We offer a wide range of services, including business and technology consulting, data and artificial intelligence, industry solutions, application development, infrastructure, and connectivity management. Our team is dedicated to delivering exceptional results and making a positive impact on our clients' businesses and society.
Job Description:
We are currently seeking a skilled Desktop Support Specialist to join our team in St. Louis. As a member of our support team, you will be responsible for providing technical assistance to customers, resolving issues related to desktops, notebooks, and associated peripherals, and collaborating with internal stakeholders to ensure seamless service delivery.
Key Responsibilities:
- Provide timely and effective technical support to customers via phone, email, or on-site visits.
- Resolve hardware and software issues related to desktops, notebooks, and associated peripherals.
- Collaborate with internal teams to identify and address potential issues before they become major problems.
- Stay up-to-date with the latest technologies and trends in the field to ensure expertise and relevance.
Required Skills and Qualifications:
- Minimum 3 years of experience in desktop/technical Windows support.
- Proficiency in Windows operating systems (Windows 7, 10, 11) and Mac OS.
- Experience with installation, maintenance, and troubleshooting of desktops, notebooks, and associated peripherals.
- Knowledge of ServiceNow ticketing system and Office 365.
- Excellent communication and problem-solving skills.
Benefits:
NTT DATA offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, paid time off, and opportunities for professional growth and development.
Others:
NTT DATA is an equal opportunity employer committed to diversity and inclusion. We welcome applications from talented individuals who share our values and are passionate about making a difference.