Crew Chief

The Crew Chief is a key management position within our service center, responsible for driving positive sales and creating a fantastic guest experience daily.

• Work closely with the General Manager to ensure consistent revenue growth through growing guest count and lead measure performance.
• Coach and execute excellent customer service while creating an exceptional guest experience.
• Set a positive example as a leader, building team engagement and efficiency.
• Ensure quality control measures and processes are followed consistently.
• Carry out other duties and projects necessary for the position, such as inventory, cash handling processes, guest issues, and concerns.
• Assist the General Manager with budgeting, sales forecasts, financial performance, expense controls, etc.
• Provide clear and detailed direction to the team consistently.
• Ensure the service center is clean, safe, and presentable.
• Provide guidance and mentoring to the automotive technicians and CSA's.
• Perform opening and closing duties when the General Manager is off.
• Assist the General Manager in building and maintaining an engaged workforce that reflects customer volume and the business need.
• Leads daily team huddles and store meetings, setting the direction for achieving business goals.
• Manages inventory and product order that meets the business need.
• Adheres and holds others accountable to all rules and regulations that maintain a safe and productive work environment for teammates and guests.

• One to three years of retail management experience; Professional automotive experience is not required.
• Must have exceptional oral and written communication skills.
• Is a proven leader that possesses the ability to inspire and motivate diverse groups of people.
• Has sound business sense and a comprehensive understanding of the retail industry.
• Can analyze, comprehend, and recommend financial objectives that help increase sales and service results.
• Demonstrate a positive, helpful attitude as well as professional conduct and appearance always.
• Enjoys and is energized by a fast-paced, flexible, high-performance retail environment.
• Has a 'Guest First' mindset.
• You must have the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Must be able to stand on your feet on hard surfaces like concrete or metal.
• Expect to work in an environment in which you frequently experience hot and cold temperatures, loud noises, and exhaust fumes.
• Must be able to lift and move work-related items up to 50 pounds.
• Perform all other duties as assigned or needed.
• Must be at least 18 years of age.
• Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future.