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Assistant Store Manager

2 months ago

Garner, North Carolina, United States Off Broadway Shoes Full time

**Job Summary**

The Assistant Store Manager is a key member of the Off Broadway Shoes team, responsible for assisting the Store Manager in managing all day-to-day store operations. This includes ensuring compliance with company policies and procedures, providing leadership and guidance to store staff, and assuming total responsibility for store operations in the absence of the Store Manager.

**Key Responsibilities**

  • Assist the Store Manager in managing all day-to-day store operations
  • Ensure compliance with company policies and procedures
  • Provide leadership and guidance to store staff
  • Assume total responsibility for store operations in the absence of the Store Manager
  • Consistently strive to meet and exceed sales, service, and operational objectives

**Customer Service**

  • Primary responsibility is the safety and welfare of employees and customers
  • Create, establish, and maintain an excellent customer shopping experience
  • Maintain and reinforce current service level standards

**Sales and Operations**

  • Manage customer issues with a sense of urgency and to the satisfaction of our customer
  • All POS terminal transactions in accordance with policy and procedure
  • Sales, Discounts, and Refunds
  • Loyalty
  • Open/Closing procedures

**Inventory Control**

  • Inventory Control responsibilities to include adherence to all policies and procedures in regards to:
  • Shipping and Receiving
  • Price Management (Price Changes, Markdowns, etc.)
  • Singles
  • Damaged Merchandise
  • Conducting a Physical Inventory

**Sales Floor Merchandising and Visual Presentation**

  • Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards:
  • Merchandise Placement
  • Sales floor maintenance and housekeeping
  • Promotional event directions, materials, and signage

**Payroll Control**

  • Payroll Control responsibilities to include adherence to all policies and procedures in regards to:
  • Scheduling
  • Payroll budget compliance
  • Time and Attendance

**Training and Development**

  • Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to:
  • Utilization of all available training tools
  • Consistent reinforcement of operational standards

**Loss Prevention**

  • Loss Prevention responsibilities to include adherence to all policies and procedures in regards to the protection and control of all Company assets.

**Working Relationships**

  • Customers
  • Sales Associates
  • Store Management
  • District/Regional Managers
  • Store Operations and Training Personnel

**Key Qualifications**

  • An approved background check
  • Effective verbal and written communication skills
  • Managerial and organizational skills
  • Strong interpersonal skills necessary for customer and employee interactions
  • Strong visual merchandising skills
  • Working knowledge of footwear, accessories, and shoe care
  • Basic mathematical skills
  • Knowledge of Corporate and Store Operations policies and procedures
  • A complete understanding of the standards of Store Presentation and strong visual merchandising skills