Customer Service Liaison

3 weeks ago


Mauldin, South Carolina, United States State Farm Insurance Full time

As a Customer Relations Representative at State Farm Insurance, you will be responsible for providing exceptional customer service by answering inquiries, resolving issues, and offering solutions. Your duties will include processing policy changes, claims, and payments accurately and efficiently, maintaining customer records, and collaborating with team members to ensure seamless customer experiences. You will also promote and cross-sell insurance products and services to meet customer needs, handle escalated customer complaints, and stay updated on insurance policies and industry trends. This role requires a positive and collaborative work environment, and you will participate in ongoing training and development programs to enhance your knowledge and skills.



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