Loan Processor Representative

5 days ago


Bridgeton, Missouri, United States CCF Holdings LLC Full time

Job Summary:

We are seeking a highly skilled Customer Service Representative to join our team. As a vital member of our Store Operations team, you will be responsible for delivering exceptional customer experiences throughout the full cycle of the loan or pawn process. Your primary goal will be to educate consumers and make recommendations based on their financial needs.

Key Responsibilities:

  • Provide exceptional customer service by educating consumers and making recommendations based on their financial needs
  • Assist in customer account management by accepting payments, monitoring, and managing customer appointments
  • Work to meet Company-set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events
  • Develop customer relationships to build new business, maintain store profitability, and further brand loyalty and recognition
  • Conduct vehicle appraisals accurately using the assessment tool
  • Enter and maintain customer information in the Point-of-Sale system with accuracy and integrity
  • Uphold compliance with Company policies and procedures, as well as local, state, and federal laws and regulations
  • Maintain office security protocols and conduct proper opening and closing procedures, including management of vault, cash drawer, and bank deposits
  • Utilize personal vehicle to complete bank deposits and other Company business throughout the workday


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