Vehicle Condition Assessor

1 week ago

New Haven, Connecticut, United States CarMax Full time
Job Summary

The Vehicle Condition Assessor plays a pivotal role in delivering exceptional customer experiences by accurately collecting, recording, and communicating information about customer appraisals to Buyers, Senior Buyers, and Purchasing Managers for analysis.

Key Responsibilities
  • Conduct thorough vehicle condition assessments, collecting and recording all required information, including cosmetic and mechanical conditions, options, and other relevant details.
  • Accurately option vehicles during assessments and CarMax inventory.
  • Perform high-quality and timely imaging of Retail and Wholesale vehicles for CarMax websites.
  • Complete vehicle secures, verifying appraisal entry information for any discrepancies.
  • Conduct vehicle walkarounds, communicating information accurately and in a timely manner.
  • Assist the Merchandising Department with maintaining inventory and executing customer transfers.
  • Verify the condition of inventory acquired through online customer channels.
  • Support the preparation and operation of the wholesale auction.
  • Collaborate with Inventory and Sales Departments to conduct lot merchandising, as needed.
  • Assist with on-boarding of new associates.
Requirements
  • Deliver exceptional customer service and work collaboratively with other departments to create iconic customer experiences.
  • Ability to follow detailed, standardized processes to complete work.
  • Read, interpret, and transcribe data to maintain accurate records.
  • Multi-task in a high-energy, fast-paced work environment.
  • Speak and listen effectively when dealing with internal and external customers.
  • Function effectively within other departments in a team-oriented environment.
  • Successfully complete all required Workday training.
  • Position requires a valid driver's license.
Working Conditions
  • Requires walking, bending, kneeling, or standing for extended periods.
  • Ability to work outdoors or in any inclement weather environment for several hours.
  • Flexible work hours with shifts that may include nights, weekends, and holidays.
  • Requires CarMax work clothing to be worn when working in the store.
  • Adhere to all CarMax policies, including Attendance, Proper Recording of Time, Asset Protection, EH&S, and Standards of Professional Appearance.

Primarily working in an outdoor environment; may include working at times in noisy and/or inclement weather conditions.

Disclaimer and Approvals

This document is intended to describe the general nature and level of work being performed by people assigned to this job.

Responsibilities may include other duties as assigned and may be amended at the discretion of CarMax with or without notice.

This document has been reviewed and approved by management and Human Resources and cannot be modified without written consent by a member of management authorized to modify any such responsibilities.

CarMax is an Equal Opportunity Employer and complies with federal and state laws which forbid discrimination because of race, color, age, religion, sex, national origin, disability, and other protected characteristics.

Employment at CarMax is at-will, and therefore, can be terminated, with or without cause, at any time, at the option of the associate or CarMax.

This at-will employment relationship will remain in effect throughout an associate's employment with CarMax unless it is modified by a specific, express written employment contract that is signed by an officer of CarMax and the associate.

Specifically, this job description is not a contract of employment and does not create any contractual rights of any kind between the Company and its Associates.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

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