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Security Officer
2 months ago
Job Summary
We are seeking a highly skilled and experienced Security Officer to join our team at Mass General Brigham. As a Security Officer, you will play a critical role in ensuring the safety and security of our patients, visitors, and staff.
Key Responsibilities
- Provide protective services to people and property, responding to routine and emergency calls for service.
- Assist with day-to-day operations of the department, including performing daily operational functions as directed by the Security Supervisor or Dispatcher.
- Respond immediately and appropriately to all emergency requests for assistance issued by the Supervisor or Dispatcher.
- Document all incidents after response and inform the Dispatcher of actions taken.
- Complete all electronic incident reports in an objective manner and submit all incident reports and accompanying documentation prior to departing from campus at the end of the shift.
- Utilize strong customer service skills and community policing philosophies to develop and build strong relationships with the hospital community.
- Manage complex and dynamic situations to help restore order, investigate nefarious or criminal activity, and take the appropriate safety and security actions.
- Conduct initial investigations into all reports of suspicious activity, persons, hazards, or risk and take the necessary steps to mitigate risk to patients, visitors, and staff.
- Take appropriate actions when necessary, based on training procedure and legal requirements.
- Use effective and appropriate de-escalation techniques when addressing disorderly, disruptive, or emotionally charged persons.
- Demonstrate reasonable application of physical force when necessary and appropriate to contain, restrain, or stop a physical threat or assault.
- Provide escorts to patients, visitors, employees, and others to ensure the safety of the requester.
- Patrol McLean property and grounds, document all deficiencies and/or violations of policy.
- Ensure that only authorized vehicles are allowed access to parking areas controlled by McLean and document violations of parking policy.
- Perform access control functions, including ensuring that all employees, vendors, and contractors are in possession of an authorized form of identification and that it is clearly visible, enforcing McLean visitor policies and restrictions, and restricting access by individuals who have no authorized business on McLean property.
Requirements
- Minimum of a high school diploma required. A strong educational background (associates or bachelors degree) in criminal justice or related field is preferred. A combination of both experience and education will be considered.
- A minimum of 1-3 years of security or related experience preferred.
- Must possess and maintain a valid Massachusetts Drivers License.
- Must obtain and maintain required certification in the following programs (training provided by department): CPR/AED/First Aid, CPI De-Escalation Training, International Association for Healthcare Security and Safety (IAHSS) Basic Officer Certification (within first 90 days).
