Assistant Manager

6 days ago

Gilroy, California, United States Express Full time

About the Role:

We are seeking an experienced Assistant Manager to join our team at Express. As an Assistant Manager, you will play a key role in supervising store operations, recruiting, management, training, and sales functions. Your primary responsibility will be to assist the Store Manager in driving productivity, complying with company policies, and creating a great in-store shopping experience for our customers.

Key Responsibilities:

  • Assist in developing, inspiring, and retaining top talent
  • Maintain a positive work environment, which encourages an exceptionally high level of store morale
  • Coach, teach, and train Sales Associates for effective job performance
  • Partner with the Store Manager to identify high-performing Sales Associates to assist in their growth
  • May assist in the hiring process for Sales Associates by participating in interviews and providing feedback to the Store Manager
  • Support the Store Manager's analysis of the business and help to execute/communicate clear action plans that optimize results and ensure effective execution of all operational activities
  • Assist in overseeing all aspects of daily store operations
  • Execute action plans to optimize results
  • Ensure sales floor coverage to meet customer expectations
  • Oversee merchandise flow, including shipment, replenishment, and omnichannel operations, throughout the store
  • Maintain adherence to Company Policies and ensure the safety of associates and customers
  • Manage the execution of the store strategy to achieve performance goals
  • Optimize sales/operations opportunities by leading associates to consistently execute merchandising strategies, operations, loyalty programs, and other company initiatives
  • Support a store environment focused on consistently delivering a great in-store experience
  • Lead by example in creating a culture of proactive customer engagement to exceed customer expectations
  • Greet and assist all customers in a friendly manner, share information on product, promotions, and loyalty programs
  • Resolve any customer complaints, determine the source of issues, and take initiative to identify and resolve them
  • Act as the customer experience leader, accountable for results of the customer experience, and create action plans to improve performance
  • Create a positive in-store experience through visual standards
  • Other essential functions may occur as directed by your supervisor

Requirements:

  • Education: High School or Equivalent
  • Years of Experience: 1-3 of relevant job experience
  • Proficient in use of technology (iPad, registers)
  • Demonstrates strong customer service skills
  • Meets defined availability criteria, including nights, weekends, and non-business hours
  • Meets physical requirements

Critical Skills and Attributes:

  • Previous retail experience preferred
  • Proven ability to drive sales results
  • Strong communication skills
  • Minimum of two years relevant experience
  • Prior sales management experience

Benefits and Compensation:

Express, Inc. offers a range of benefits to help protect full-time associates' health and long-term financial security, including:

  • Medical, pharmacy, dental, and vision coverage
  • 401(k) and Roth 401(k) with Company match
  • Merchandise discount
  • Paid Time Off
  • Parental leave for new moms and dads

Part-time associates may be eligible to receive paid sick leave, public health emergency leave, and to participate in the 401(k) and Roth 401(k) with Company match. Additionally, part-time associates are eligible to receive an Express merchandise discount, to participate in our Learn & Earn incentive program, and to choose voluntary benefits through YouDecide.

Salary Range: $19.20 - $28.40

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