Part-time Universal Banker

3 weeks ago


Northport, Alabama, United States Citigroup Inc Full time
Job Summary

The Universal Banker is a key role within Citigroup Inc, responsible for delivering exceptional customer service and sales expertise to internal and external clients. This part-time position requires a strong sales and service orientation, with a focus on deepening client relationships and executing all service transactions and sales referral routines.

Key Responsibilities
  • Customer Service: Provide exceptional service delivery to internal and external customers, resolving account service issues and responding to customer inquiries promptly and effectively.
  • Sales and Referrals: Execute all service transactions and sales referral routines to deepen client relationships, including opening accounts, credit cards, and other financial products.
  • Product Knowledge: Continuously learn new and existing products through sales aids, demonstrating a positive, can-do attitude and customer-first culture.
  • Client Engagement: Energetically greet and interact with clients on the bank floor, proactively identifying and addressing client sales and service needs.
  • Technical Skills: Utilize various marketing tools and digital technology available in the branch to present product offers and financial solutions to existing and potential clients.
Requirements
  • Experience: 1-3 years of relevant experience in face-to-face customer service, digital engagement, and basic sales/referrals.
  • Education: High School diploma or equivalent.
Work Environment

This part-time position requires standing 60-70% of the workday and working in a fast-paced branch environment. The ideal candidate will be able to work harmoniously with multiple team members and demonstrate a strong commitment to customer service and sales excellence.


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