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Sales Associate

1 month ago


Springfield, Virginia, United States LEGO Discovery Centre Full time
About the Role

We are seeking a highly motivated and enthusiastic individual to join our Retail Team as a Sales Associate. As a key member of our team, you will be responsible for delivering exceptional guest service, presentation, and product knowledge to create memorable experiences for our visitors.

Key Responsibilities:
  • Adopt an enthusiastic and assertive approach to guest service, demonstrating the Merlin Values at every opportunity.
  • Seek out guest contact and display boundless amounts of fun energy.
  • Maintain a strong sales approach, maximizing sales goal targets.
  • Ensure extended lines are managed in a safe way while delivering an excellent guest experience.
  • Be comfortable and enjoy speaking to a variety of guests, visitors, and team members.
  • Ensure all public areas have well-stocked displays and point of sale, ready for the attraction opening, and maintain a clean and tidy environment throughout the day.
  • Follow opening and closing procedures as detailed in the department's operating plan.
  • Ensure compliance with Health, Safety & Security policies, practices, and regulations, including COVID-19 protocols.
Qualifications & Experience:
  • 6-12 months of experience working in retail, attractions, entertainment, or customer service-based positions preferred.
  • Fun, dynamic, and friendly personality.
  • Excellent communication and listening skills with both team members and guests.
  • Able to work in areas with loud noises and confined spaces.
  • Self-motivated, able to work independently or as part of a team, with strong problem-solving skills to remedy guest questions or concerns.
  • Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays, and special events.
Benefits:
  • Flexible hours.
  • 30% discount in the retail store.
  • Merlin Magic Pass for free admission to Merlin attractions worldwide.
  • Competitive 401K.
  • Discounts through the Merlin Marketplace Website on almost anything you buy online.
  • FUN working environment and more.