Barista Team Lead
4 weeks ago
Job Summary:
This role is responsible for directing and supervising the activities of all Coffee Shop associates to provide a high standard of customer service and achieve sales and profit goals. The ideal candidate will have excellent leadership skills, a strong understanding of customer service principles, and the ability to work effectively in a fast-paced environment.
Key Responsibilities:
- Order and maintain inventory control to ensure freshness and product quality.
- Verify receivables for amount, quality, count, or weight, and store in appropriate areas.
- Brew, mix, and blend beverages according to set standards.
- Train others to perform all department activities and functions, including suggestive selling techniques.
- Manage the selection, scheduling, and supervision of others to meet or exceed departmental productivity levels.
- Have familiarity with all products carried in the department, including differences in price, taste, preparation, and use.
- Prepare food items according to procedures.
- Maintain a clean, attractive, and well-stocked department.
Requirements:
- High school graduate or equivalent (GED)
- Proficient computer skills, including email and spreadsheets
- Ability to read, write, comprehend, and interpret documents
- Accounting and bookkeeping skills
- Ability to interpret and analyze financials
- Develop and manage budgets
- Delegate, direct, and implement
- Suggestive selling and knowledge of products
- Detail-oriented
Physical Requirements:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
May be required to lift and/or move up to 30 pounds frequently, and up to 50 pounds occasionally. The associate is required to stand and walk for extended periods of time and may bend, stoop, twist, and turn frequently. While performing the duties of this position, the employee is subject to a typical retail store environment (varied temperatures) and is exposed to outside weather conditions. The noise level in the work environment is usually low to moderate. Travel requirements vary by assignment.
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