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Pet Care Manager

2 months ago

Pompano Beach, Florida, United States K9 Resorts Pompano Beach LLC Full time
Job Summary

We are seeking a highly motivated and experienced Pet Care Manager to join our team at K9 Resorts Pompano Beach LLC. As an Assistant General Manager, you will be responsible for overseeing the day-to-day operations of our resort, ensuring the highest level of customer satisfaction, and maintaining a positive and productive work environment.

Key Responsibilities
  • Carry out and attain the mission and goals of the business.
  • Assure all guests are cared for in compliance with the company goals.
  • Maintain a strong resort culture and lead by following Company Values and Mission.
  • Be familiar with budgets, revenue, and controllable expenses.
  • Health and safety of the workforce.
  • Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and feedback.
  • Monitor/measure customer satisfaction.
  • Ensure staff is always in proper uniform.
  • Well-organized and detail-oriented.
  • Must demonstrate a love for dogs.
  • Responsible for assisting the GM/Owner in running of the business.
  • Assists the GM/Owner with hiring staff for the resort.
  • Supervises all Front-End Staff and Back-End Staff.
  • Greets all customers coming into the building.
  • Check In/Check Out procedures in the point of sale system.
  • Accepts payment from customers.
  • Answers telephone inquiries.
  • Opens/Closes building when necessary (key holder).
  • Provides tours of the building to potential customers.
  • Develops pet feeding/medication schedules.
  • Feeds/medicates dogs when necessary.
  • Maintains employee schedules.
  • Maintains company inventory.
  • Oversees all disinfecting procedures.
  • Has the ability to complete any job requirement of any staff member except the owner.
Requirements
  • Must complete the K9 Resorts Certification Program for Supervisor, CSR, and PCT.
  • Customer service-oriented.
  • Must work any shift outside of their schedule upon request of the GM/Owner.
  • Weekend and Holiday hours are required.
Qualifications
  • Minimum of 2 years experience in pet boarding/shelter environment.
  • Some college preferred.
  • Managerial experience recommended but not required.
Technical Skills
  • Computer skills including knowledge of Microsoft Windows.
  • Better than average written and spoken communication skills.
  • Knowledge and experience in business, supervision and management.
  • General knowledge of various employment laws, practices, and employee relations.
  • Excellent public speaking skills.
Personal Characteristics
  • Outstanding interpersonal relationship-building and employee coaching and development skills.
  • The ability to retain a high level of confidentiality.
  • Stress tolerance – must be able to remain calm under highly stressful and unexpected situations.
  • Must be dependable and responsible.
  • Must be able to communicate with all types of people, remain calm, mediate and problem-solve.
  • Must be of moral and ethical character.
  • Flexible hours.
  • Positive attitude.