Tow Service Operator

6 days ago


Phoenix, Arizona, United States AAA Northern California, Nevada and Utah Insurance Exchange Full time
Overview: AAA Northern California, Nevada and Utah Insurance Exchange is seeking a Tow Service Operator to join our team. As a key member of our service operations team, you will be responsible for providing exceptional customer service to members by safely towing and transporting vehicles. This is a great opportunity for individuals who enjoy working in a fast-paced environment and have excellent communication skills.

Salary: The estimated salary for this position is $23.40 per hour, with the potential to earn up to an additional $1,400 per month through quality and productivity incentives.

Job Description: As a Tow Service Operator, you will be responsible for operating a tow truck or other transportation vehicle to provide services to members. This includes driving and operating a service vehicle, interacting with customers, establishing rapport, and building relationships. You will also utilize on-board computer systems, radio communications, and mapping tools to complete tasks efficiently. Additionally, you will be responsible for completing daily paperwork, such as call logs and battery invoices.

Required Skills and Qualifications: To be successful in this role, you must possess a valid driver's license with a safe driving record. You should also have at least two years of experience in a customer contact role and be able to drive a manual or automatic shift vehicle. ASE (Automotive Service Excellence) certification is preferred, but not required.

Benefits: As a Tow Service Operator, you will receive a competitive salary and benefits package, including medical, dental, and vision insurance. You will also have access to a 401(k) matching program and paid time off. Our company values a collaborative work environment and provides opportunities for professional growth and development.

Others: If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
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